Jennifer Beltran Email & Phone Number

United States

Los Angeles, California, United States

Beverly Hillls, Ca

•Plan and manage product ranges, inventory, displays and promotions.• Collaborating with buyers, suppliers, and retail teams to have the right product in stock, shelf, and display to attract customers and produce sales.•Locating and fulfilling store and online merchandise orders, while inspecting and order processing for B2C customers.•Assisted in on-line order data analysis by product grouping and customer demographical analysis in B2C order fulfillment. Technology use of (RF guns, PC, iOS device, Excel/Word, POS system, & various proprietary platforms.)• Handled clients store credit card issues and dealt with sensitive information through email and phone.• Keep and maintained detail records of all store owned merchandise that comes in or leaves the facility.• Working directly with shipping department to oversee and keep track of client orders.•Handle issues that arrive with damaged products and accommodate client orders.• Planning and developing merchandise strategies for incoming product on the floor and back up house.• Collaborating with buyers and suppliers for quantities to keep in stock.•Organized product information and achieve target operation goals.•Train incoming employees.

Beverly Hills, Ca

• Maintain an ever-changing calendar; coordinate in scheduling all client consultations and appointments.•Responsible for filing client book and profile, answered and directed incoming phone calls, responding to emails, and handling walk in clients.•Build and continue client relationships and address all client needs when consultant is not available. •Personally acted as a liaison between client and stylist consultant.•Handled VIP clientele’s wardrobe and other accommodations, including PR and VIP setups to further the client’s shopping experience.•Worked along studio services and outside stylists for company related requests by consigning in/out merchandise.•Utilizing good time management, organizing, prioritizing, and complete daily tasks quickly and efficiently.•Take in repairs and maintain consisted follow up with clients regarding repairs and alterations.•Operate POS system, CCA+, and balance cash drawer.

Beverly Hills, California, United States

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with excellent service in accordance with the “client journey ceremony”.• Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store.• Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service.• Demonstrate excellence in knowledge of the products as well as Prada / Miu Miu history, culture and DNA.• Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.• Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advice.• Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary.• Operate with the highest level of care and respect for the Products.• Utilize Company digital tools actively to offer a complete and integrated luxury experience.• Host and conduct customer appointments either in person or leveraging technology to do virtual meetings.• Work in synergy with the Back of House, participating in the daily operations of the store and maintaining an organized stock room.• Act in compliance with Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed.

Santa Monica, Ca

•Opening and closing duties.• Balanced, regulated cash register, and made daily deposits.•Greeted and assisted clients on sales floor. •Completed daily operations required by management. Assisted inventory and sales team.•Maintained and kept both sales floor and stock room up to Barney’s standards.•Stock room maintenance under organized fashion for accessibility. •Helped with back house shipping and receiving merchandise. •Utilized POS system in register. •Marked down inventory. Provided backup for sales sales staff and managers when needed. Assisted in supporting sales goals for the team. •Performed daily department maintenance including money handling procedures, inventory control and customer database update. •Learned new fashion trends and apparel product information to provide top-notch customer services to meet customer’s expectations for high-end consumers

Santa Monica, Ca

•Accomplished daily departmental maintenance assignments. •Greeted customers while advertising company daily specials, along with providing excellent customer service. •Met and exceeded daily, weekly, and monthly sales goals. •Handled and maintained inventory, organized sales floor, operated an balanced cash register.•Audited merchandise and assisted visual team with displays.