Spearhead initiatives to increase company-wide sales in 21 locations with a fleet of 18,000 cars and 200 rental agents. Implemented performance-based scheduling to drive results, building and motivating cohesive teams. Developed training plans, sales liaison program, counter tools and sales contests, inspiring and guiding agents to achieve their personal best. Sales improved by 16% during first year; continue to maintain corporate yield in excess of $11 per rental day, year to year; 2015… Show more Spearhead initiatives to increase company-wide sales in 21 locations with a fleet of 18,000 cars and 200 rental agents. Implemented performance-based scheduling to drive results, building and motivating cohesive teams. Developed training plans, sales liaison program, counter tools and sales contests, inspiring and guiding agents to achieve their personal best. Sales improved by 16% during first year; continue to maintain corporate yield in excess of $11 per rental day, year to year; 2015 projected sales to reach $60MM. Collaborated in Florida expansion, opening five stores in 2012. Recruited, hired and trained rental agents, ensuring adherence to corporate standards. Florida sales revenues reached $12MM within first year. Show less

Senior Associate at FRONTLINE PERFORMANCE GROUP (Formerly Khoury Consulting) with a focus on increasing profits for clients in rent-a-car, travel and hospitality industries. Provided comprehensive training, coaching and performance consulting to Hertz in LAX, SFO and LAS. Applied Khoury Performance Equation to optimize sales and service performance through creating an environment that consistently increased sales through outstanding service and enhanced customer experience. Delivered… Show more Senior Associate at FRONTLINE PERFORMANCE GROUP (Formerly Khoury Consulting) with a focus on increasing profits for clients in rent-a-car, travel and hospitality industries. Provided comprehensive training, coaching and performance consulting to Hertz in LAX, SFO and LAS. Applied Khoury Performance Equation to optimize sales and service performance through creating an environment that consistently increased sales through outstanding service and enhanced customer experience. Delivered service-based selling seminars, orienting participants to consumer-focused dialogue as a means of consultative, solution-based sales strategy with consistently successful results. Show less

Regional Incremental Sales Manager at ALAMO RENT-A-CAR/NATIONAL CAR RENTAL, monitored, measured and enhanced incremental sales performance for the West Coast, Arizona, Nevada and Hawaii. Exceeded sales forecast for the fiscal year 2008 by $2.8MM through sales analysis and targeted training to promote specific optional products and services to customers. Analyzed markets and revenues to further refine product development and pricing to optimize profit margin. Ensured legal and financial… Show more Regional Incremental Sales Manager at ALAMO RENT-A-CAR/NATIONAL CAR RENTAL, monitored, measured and enhanced incremental sales performance for the West Coast, Arizona, Nevada and Hawaii. Exceeded sales forecast for the fiscal year 2008 by $2.8MM through sales analysis and targeted training to promote specific optional products and services to customers. Analyzed markets and revenues to further refine product development and pricing to optimize profit margin. Ensured legal and financial compliance, as well as ethical sales conduct and reporting procedures.Traveled widely within the region, supervising eight city sales managers. Further refined overall strategies to meet the requirements of specific markets. Effectively coached managers to initiate a positive, productive sales culture, motivating sales agents to maximize revenue from each transaction. Enhanced Southern California and Nevada markets, pinpointing and improving areas of under-performance and highlighting opportunities. Consistently emphasized outstanding customer service as a means of increasing sales. Show less

Vice President, Operations of THRIFTY CAR RENTAL, oversaw the Los Angeles International Airport location with 125 employees, an annual volume of $30MM and a fleet of up to 3,000 cars. Significantly increased sales yields through strategic management of human resources, improved sales techniques and a range of innovative counter tools. Annual incremental revenues in excess of $12MM.Designed and implemented a comprehensive training program with emphasis on upselling and cross-selling in a… Show more Vice President, Operations of THRIFTY CAR RENTAL, oversaw the Los Angeles International Airport location with 125 employees, an annual volume of $30MM and a fleet of up to 3,000 cars. Significantly increased sales yields through strategic management of human resources, improved sales techniques and a range of innovative counter tools. Annual incremental revenues in excess of $12MM.Designed and implemented a comprehensive training program with emphasis on upselling and cross-selling in a highly competitive market. Developed a result-oriented sales staff, creating a productive and motivated team with minimum turnover. Show less

Regional Training Manager of DOLLAR RENT-A-CAR. Oversaw three high-volume locations in Southern California with 200 employees. Played a key role in launching a nationwide program to train front line employees. Designed courses of instructions on operations, ensuring uniformity and professionalism in service and quality control. Assigned by Dollar Rent-A-Car to a variety of special projects, including conversion of franchises to corporate locations, computer installations and operational reviews.

Regional Training Manager of BUDGET CAR AND TRUCK RENTAL. Developed training program and authored manual, held small-group sessions to improve the quality of each employee’s performance. Increased sales productivity, efficiency and accuracy in 14 locations in the New York metropolitan area.