• Effectively manage and update confidential records in accordance with department records management procedures and state regulatory requirements• Serve as a team lead and provides guidance/training to new employees to establish strong adherence to record keeping regulations and policies• Collaborates with remote counties and state liaison to facilitate secure document transfers • Input client data utilizing appropriate database applications to allow for comprehensive review of facts and evidence in judicial process• Routinely brief management of pending case inventory, completion status, and backlogs to identify and streamline operating procedures• Provide urgent departmental support to crime victims and properly direct them to appropriate departmental support advocates and resources• Route defendant case files to proper court to ensure due process and application of relevant law• Experience identifying organizations needs and leading strategic plans driven by qualitative/quantitative analysis and insight• Provide new plans and recommend solutions to section supervisor and/or management• Experience leading and performing complex data analysis using various data analytics tools (i.e. Microsoft Excel, PowerPoint)• Demonstrate willingness to take risks, step out of comfort zone, and take on new assignments• Experience working with teams and autonomously

• Provided surveillance, supervision, security, control, and care of employees and residents• Monitored rehabilitating residents’ general conduct to prevent disturbances or absconding • Transported and/or escorted 30-50 residents at a time from designated areas • Dispensed and recorded all medications and non-prescription drugs for residents • Maintained direct contact with residents to provide problem resolution and maintain order • Wrote detailed incident reports to escalate critical issues and maintain facility security

• Supervised community service for 10 juveniles to ensure court orders were completed • Created, maintained, and updated juvenile files/records • Scheduled juvenile appointments to check progress of court mandated orders • Reviewed and drafted correspondence letters for entire juvenile community service department • Performed customer service duties including phones, faxing, maintained logs, filing, etc

• Reviewed and updated police policies to align office priorities to broader department strategy• Created PowerPoint presentations for all upcoming police officer training • Answered phones and directed general public to other offices • Researched and compiled a variety of information for updating purposes • Performed customer service duties such as emailing, filing, etc