Quality Assurance Representative
Kinston, North Carolina, United States
Liaised between long-term care pharmacy and long-term care facilities in 4 states. Created training manuals and materials and documented job responsibilities. Created and led training programs to ensure CNAs and nurses complied with state laws governing administration of medications. Organized and managed training timeline to ensure on-time completion of training.Improved communication between pharmacy and facilities, retaining customers while attracting new business. Selected to serve on team of nurses, pharmacists, and facility administrators who created, tested, and implemented electronic medication administration records. Contributed to development of user manual.Surveyed CNAs, nurses, medical technicians, and other nursing home staff/administrators to collect data regarding pharmacy services. Used results to train pharmacy staff, improve customer service, and create/implement new, value-added services. Utilized POS systems and maintained confidentiality of patient information.