Jennifer Batta Email and Phone Number

•Selling and servicing insurance policies •Assisting customers with billing questions or complaints

•Responsible for following up on insurance claims•Frequently made spreadsheets, newsletters, and documents for distribution•Proficient in the navigation of Nextgen, Meditech, eClinical Works, and many insurance websites•Responsible for researching and refunding of patient credits•Provided assistance in sending out medical records to facilities, insurance companies, etc.•Educated and trained new colleagues•Experience in entering office charges for family practice and specialty, CPT codes and ICD9/10•Responsible for thinking of new ideas to better the company (DIGS, JDIs, LEAN)

§ Provide conflict management and quality customer service daily§ Resolve routine billing inquiries and negotiates payment arrangements to cure delinquent accounts§ Educates customers on account terms and alternate payment programs and methods§ Responsible for taking insurance information and payment information from patients§ Navigates a computerize data entry system: CUBS