Jennifer Berlin (York) Email & Phone Number

Greater Los Angeles Area

Greater Los Angeles Area

• Responsible for assisting Project Managers and Directors with organization of ongoing projects, including monitoring project plans, schedules, work hours, budgets and expenditures, organizing Client meetings, and.
• Monitoring project plans, schedules, work hours, budgets, and expenditures.
• Organizing meetings between Clients, Vendors, General Contractors, Engineers, and personnel.
• Preparation of proposals, work authorizations, Add Services (change orders), RFP's, Bid Comparisons, Requests for Information (RFI), Submittals and Government related paperwork.
• Coordination with General Contractors, Engineers, and Government agencies for various government submissions.

Valencia, CA

• Evaluates, investigates and adjusts first party claims and third party property damage claims with limited liability in a timely and efficient manner as to prevent unnecessary expense to the Company and policyholders.
• Customer service scores ranked in top 5% among branch personnel
• Exceeds company goal of vendor referrals by 20%

Sherman Oaks, CA

• Customer service liaison between sales team and 48 different clients; Consulted with clients on all operations of operating a fleet of cars for a company business, including but not limited: to locating, purchasing.
• Built solid relationships with accounts to increase customer service score 15% over 6 month period
• Assisted co-workers with daily tasks which enabled them to concentrate on daily operations and increase sales and customer service scores
• Increased efficiencies on daily operations to win Most Valuable Branch award 5 times
• Increased efficiencies on daily operations to win “DMV” award 3 times

• Acting liaison between daily operations and vendors, including insurance companies and body shops. Responsible for marketing vendors to increase referrals, utilize technology, increase customer service, and helpreduce.
• Increased efficiencies on daily operations to achieve the lowest rental duration period and cost in the history of the Claims Center for 3 straight years
• Increased utilization and sales of computer program to increase efficiency within company by 20%
• Increased awareness within assigned territory to become the only member in department with all territories in top 5% for customer service
• Distinguished as M.V.P. of department 6 times
• Consistently reduced Claims Center costs and increased rental referrals 10% over prior year

• Contributed to command of daily operations of sales office worth approximately $1 million per year. Fueled revenue growth through targeted marketing to car dealerships, body shops, fixed-base operators, insurance.
• Responsible for managing a team ranging of 4-12 employees
• Achieved an increase in fleet size by 40 vehicles through marketing and account relations
• Increased revenue by 20% from prior year
• Achieved top score on the ESQI (customer service assessment) in this region
• Consistently earned the highest personal income in the office and area

• Shadowed employees to learn the creative process of print advertising from conception to completion, including, but not limited to: budgeting, hiring vendors and talent, campaign layout and design, and assisting.
• Demonstrated ability to prioritize multiple tasks, meet deadlines, and provide high quality work
• Developed new organizing system for all current and archived photographs and artwork

Bs, Marketing

General