Jennifer Berlin (York) Email & Phone Number

Greater Los Angeles Area

Greater Los Angeles Area

Responsible for assisting Project Managers and Directors with organization of ongoing projects, including monitoring project plans, schedules, work hours, budgets and expenditures, organizing Client meetings, and ensuring that project deadlines are met in a timely manner.• Monitoring project plans, schedules, work hours, budgets, and expenditures.• Organizing meetings between Clients, Vendors, General Contractors, Engineers, and personnel.• Preparation of proposals, work authorizations, Add Services (change orders), RFP's, Bid Comparisons, Requests for Information (RFI), Submittals and Government related paperwork. • Coordination with General Contractors, Engineers, and Government agencies for various government submissions.

Valencia, Ca

Evaluates, investigates and adjusts first party claims and third party property damage claims with limited liability in a timely and efficient manner as to prevent unnecessary expense to the Company and policyholders. • Customer service scores ranked in top 5% among branch personnel• Exceeds company goal of vendor referrals by 20%

Sherman Oaks, Ca

Customer service liaison between sales team and 48 different clients; Consulted with clients on all operations of operating a fleet of cars for a company business, including but not limited: to locating, purchasing, and selling of vehicles, DMV transactions, maintenance and claims related transactions, billing and accounting. Used customer service skills and account relations to increase sales and increase retention. • Built solid relationships with accounts to increase customer service score 15% over 6 month period • Assisted co-workers with daily tasks which enabled them to concentrate on daily operations and increase sales and customer service scores• Increased efficiencies on daily operations to win Most Valuable Branch award 5 times• Increased efficiencies on daily operations to win “DMV” award 3 times

Acting liaison between daily operations and vendors, including insurance companies and body shops. Responsible for marketing vendors to increase referrals, utilize technology, increase customer service, and helpreduce costs for all involved parties. • Increased efficiencies on daily operations to achieve the lowest rental duration period and cost in the history of the Claims Center for 3 straight years• Increased utilization and sales of computer program to increase efficiency within company by 20% • Increased awareness within assigned territory to become the only member in department with all territories in top 5% for customer service• Distinguished as M.V.P. of department 6 times• Consistently reduced Claims Center costs and increased rental referrals 10% over prior year

Contributed to command of daily operations of sales office worth approximately $1 million per year. Fueled revenue growth through targeted marketing to car dealerships, body shops, fixed-base operators, insurance agents and adjusters. Assisted in delivery of sales training programs. Monitored staff performance, assisted in delivering performance reviews and mentored individual employees in sales and business operations.• Responsible for managing a team ranging of 4-12 employees• Achieved an increase in fleet size by 40 vehicles through marketing and account relations • Increased revenue by 20% from prior year • Achieved top score on the ESQI (customer service assessment) in this region• Consistently earned the highest personal income in the office and area • Consistently recognized for excellent interpersonal skills and rapport with customers• Reduced branch’s bad debt to zero and helped build solid relationships with major accounts• Sell customers on the benefits of upgrades and ancillary packages to maximize revenue• Oversee daily operations, manage inventory, and customer satisfaction• Increase volume of transactions and revenue through customer relations and marketing • Motivate, train, and prepare employees for promotion by developing a record of success

Shadowed employees to learn the creative process of print advertising from conception to completion, including, but not limited to: budgeting, hiring vendors and talent, campaign layout and design, and assisting President and Vice President with daily operations.• Demonstrated ability to prioritize multiple tasks, meet deadlines, and provide high quality work • Developed new organizing system for all current and archived photographs and artwork

Bs, Marketing

General