Jennifer Boardman Email and Phone Number
Director of Strategic Vendor Relationships and Platform Technology; Director Application Development at
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CIBC US
Chicago, IL, US
Jennifer Boardman's Location
Greater Chicago Area, United States, United States
Jennifer Boardman's Contact Details
Jennifer Boardman work email
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Jennifer Boardman personal email
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Jennifer Boardman phone numbers
About Jennifer Boardman
Experienced professional with a demonstrated history of working in the financial services industry. Skilled in SDLC, Coaching, Process Improvements, Audit Remediation, Training & Development, Project Management, Product Management, Application Management, Sales, Retail and Customer Relationship Management. Strong management skills, with a proven track record of producing results, and creating efficiencies.
Jennifer Boardman Work Experience Details
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Director Of Strategic Vendor Relationships And Platform Technology; Director Application DevelopmentCibc UsChicago, Il, Us -
Vp, Application Development DirectorOld National Bank Jul 2023 - PresentEvansville, In, Us- Director level manager responsible for multiple teams including: Business Analysts, Application Analysts and an Application Development Manager. Our team is responsible for supporting Consumer Digital Platforms, ATMs and Banking Center Applications for Community Banking.- Develop IT relates Policy/Procedures specific to Application Support and systems Management.- Work with Audit to ensure compliance with all SOX and RISK items.- Lead a team who work as liaisons among stakeholders and project managers to analyze, communicate, and validate requirements for changes to business processes, policies and information systems that affect applications.- Lead a team to develop and submit comprehensive business and functional requirements for system changes, enhancements and upgrades.- Lead a team responsible for daily support of bank’s various applications and systems including: Aperio, ATM’s, Bottomline, Timetrade, and NCR DI and ancillary products such as Bill Pay, Zelle and online transfers.-Lead multiple teams that manage system configurations and business rules, supporting the business needs through sprint iterations.-Responsible for bank wide approvals for Change Management.-Responsible for the creation of monthly performance metrics.-Responsible for resource planning. -
Avp - Business Systems LeadOld National Bank May 2021 - Jul 2023Evansville, In, Us- AVP level manager responsible for a team of 10 System and Business Analysts supporting Digital Banking, ATMs and Banking Center Applications for IT Community Banking.- Develop IT relates Policy/Procedures specific to Application Support and systems Management.- Work with Audit to ensure department follows all previously set procedures to ensure compliance with all SOX and RISK items.- Lead a team who work as liaisons among stakeholders and project managers to analyze, communicate, and validate requirements for changes to business processes, policies and information systems that affect applications.- Lead a team to develop and submit comprehensive business and functional requirements for system changes, enhancements and upgrades.- Responsible for daily support of bank’s various applications and systems including: Aperio, ATM’s, Bottomline and NCR DI.-Manage system configurations and business rules that support business needs and requirements.
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Vp Crm Business Analyst Manager - Treasury ManagementWintrust Financial Corporation Feb 2019 - Apr 2021Rosemont, Il, Us• Functioned as a Project Manager, Lead Business Analyst, Team Administrator, and Frontline Support; coordinating upgrades, enhancements and production support for Fiserv EnAct CRM. • Consolidated knowledge article library, developed SharePoint pages and leveraged them to made data more transparent to stakeholders and executive management. • Coordinated and facilitated monthly stakeholder meetings, providing status updates and ensuring customer satisfaction.• Developed and implemented department change management policy. • Hired and cross-trained a successful team of 4-5 Business System Analyst to support full testing, process improvements, enhancements, system upgrades and production support. -
Avp Crm Business Analyst - Treasury ManagementWintrust Financial Corporation May 2018 - Jan 2019Rosemont, Il, Us- Work as a liaison among stakeholders and project managers to analyze, communicate, and validate requirements for changes to business processes, policies and information systems that affect Fiserv Signature Enact CRM platform. - Develop and submit comprehensive business and functional requirements for system changes, enhancements and upgrades.- Perform quality assurance through full testing of new processes, enhancements, upgrades, product developments and system upgrades.- Responsible for daily support for Enact CRM and Treasury Management applications.
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Vp Application Support Manager - Information TechnologyMb Financial Bank Mar 2017 - Apr 2018Chicago, Il, Us- VP level manager responsible for a team of 6.- Managing an Application team that supports Wealth, Indirect Lending, Cards and Retail ensuring human resource and operations are in line with IL state law and company policy. - Develop IT relates Policy/Procedures specific to Application Management.- Work with Audit to ensure department follows all previously set procedures to ensure compliance with all SOX and RISK items.- Lead a team who work as liaisons among stakeholders and project managers to analyze, communicate, and validate requirements for changes to business processes, policies and information systems that affect deposit applications.- Lead a team to develop and submit comprehensive business and functional requirements for system changes, enhancements and upgrades.- Lead a team to perform quality assurance through full testing of new processes, enhancements, upgrades, product developments and system upgrades.- Responsible for daily support of bank’s various applications and systems including: Fiserv’s Signature, Encore, Mobile Banking, Online Banking, ICM, CustomLender, Appro, Debit/Credit/Prepaid Cards and others as needed. -
Avp Application Manager - Information TechnologyMb Financial Bank Sep 2016 - Mar 2017Chicago, Il, Us- AVP level manager responsible for a team of 5. - Manage the Core deposits team to ensure human resource and operations are in line with IL state law and company policy. - Develop IT relates Policy/Procedures specific to Application Management.- Work with Audit to ensure department follows all previously set procedures to ensure compliance with all SOX and RISK items.- Lead a team who work as liaisons among stakeholders and project managers to analyze, communicate, and validate requirements for changes to business processes, policies and information systems that affect deposit applications.- Lead a team to develop and submit comprehensive business and functional requirements for system changes, enhancements and upgrades.- Lead a team to perform quality assurance through full testing of new processes, enhancements, upgrades, product developments and system upgrades.- Responsible for daily support of bank’s various applications and systems; including Fiserv’s Signature, Encore, DCI, FCRM, Varicent, XAA and others.
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Business System Analyst - Information TechnologyMb Financial Bank Jan 2015 - Sep 2016Chicago, Il, Us- Work as a liaison among stakeholders and project managers to analyze, communicate, and validate requirements for changes to business processes, policies and information systems that affect Fiserv Signature Core. - Develop and submit comprehensive business and functional requirements for system changes, enhancements and upgrades.- Perform quality assurance through full testing of new processes, enhancements, upgrades, product developments and system upgrades.- Responsible for daily support of bank’s various applications and systems; including Fiserv’s Signature core.
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Avp Retail Operations Officer - Retail Training Manager/Ira Adminiatration ManagerMb Financial Bank Mar 2013 - Jan 2015Chicago, Il, UsMy position is diverse and allows me to serve as Project Manager in many areas related to Retail Banking. I work on multiple projects while continuing to manage: Electronic Document Records, Product Management for IRA/HSA/CDARS, IRS tax reporting and Retail Operations training.Retail Training consists of development, implementation and tracking of bank initiative and procedural changes to ensure understanding and solidify learning.
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Ira Administration OfficerMb Financial Bank Apr 2010 - Mar 2013Chicago, Il, UsResponsible for maintaining all IRA/HSA customer files for the bank. Ensure correct and accurate tax reporting for each customer profile and submit original and/or corrected tax document to the IRS quarterly. Provide support regarding IRS rules/regulations and IRA/HSA/CDARS products to the retail frontline staff. Update training materials to match IRS updates as needed. Create and administer annual training for frontline staff.
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Avp Banking Center Manager IiiMb Financial Bank Nov 2006 - Apr 2010Chicago, Il, UsManage banking center ensuring human resource and operations were in line with IL state law and company policy. Responsible for sales growth, customer support and activation of Retail Products.
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Learning Liaison (Trainer)Charter One Bank Apr 2002 - Nov 2006Providence, Rhode Island, UsI was responsible for training new hire employees on primary job functions from Orientation to branch follow-ups. Responsible for tracking and onboarding 20-30 new hires. Each new hire was assigned a learning liaison to help answer questions and mentor them through the onboarding process, this was done for 90-days. I developed and implementated a branch customer service scoring program. Responsible for branch visits and scoring for customer service.
Jennifer Boardman Skills
Customer Service
Coaching
Banking
Excel
Customer Relations
Word
Powerpoint
Outlook
Problem Solving
Retail
Retail Banking
Sales Management
Administrative Support
Team Building
Mergers
Documentation
Performance Management
Administration
Research
Training
Management
Recruiting
Leadership Development
Sales
Project Management
Public Speaking
Onboarding
Training Delivery
Leadership
Risk Management
Call Centers
Employee Relations
Finance
Commercial Banking
Credit
Loans
Microsoft Excel
Microsoft Word
Cross Selling
Jennifer Boardman Education Details
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Depaul UniversityBachelors
Frequently Asked Questions about Jennifer Boardman
What company does Jennifer Boardman work for?
Jennifer Boardman works for Cibc Us
What is Jennifer Boardman's role at the current company?
Jennifer Boardman's current role is Director of Strategic Vendor Relationships and Platform Technology; Director Application Development.
What is Jennifer Boardman's email address?
Jennifer Boardman's email address is jb****@****ial.com
What is Jennifer Boardman's direct phone number?
Jennifer Boardman's direct phone number is +177327*****
What schools did Jennifer Boardman attend?
Jennifer Boardman attended Depaul University.
What skills is Jennifer Boardman known for?
Jennifer Boardman has skills like Customer Service, Coaching, Banking, Excel, Customer Relations, Word, Powerpoint, Outlook, Problem Solving, Retail, Retail Banking, Sales Management.
Who are Jennifer Boardman's colleagues?
Jennifer Boardman's colleagues are Gahimbare Jacquie, Pragya Kakkar, Nicole Maj, Cindy Caicedo, Shinnel B., Leny Tjen, Theresa Sousa.
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