Jennifer Boardman Email & Phone Number

Chicago, Il, Us

Evansville, In, Us

- Director level manager responsible for multiple teams including: Business Analysts, Application Analysts and an Application Development Manager. Our team is responsible for supporting Consumer Digital Platforms, ATMs and Banking Center Applications for Community Banking.- Develop IT relates Policy/Procedures specific to Application Support and systems Management.- Work with Audit to ensure compliance with all SOX and RISK items.- Lead a team who work as liaisons among stakeholders and project managers to analyze, communicate, and validate requirements for changes to business processes, policies and information systems that affect applications.- Lead a team to develop and submit comprehensive business and functional requirements for system changes, enhancements and upgrades.- Lead a team responsible for daily support of bank’s various applications and systems including: Aperio, ATM’s, Bottomline, Timetrade, and NCR DI and ancillary products such as Bill Pay, Zelle and online transfers.-Lead multiple teams that manage system configurations and business rules, supporting the business needs through sprint iterations.-Responsible for bank wide approvals for Change Management.-Responsible for the creation of monthly performance metrics.-Responsible for resource planning.

Evansville, In, Us

- AVP level manager responsible for a team of 10 System and Business Analysts supporting Digital Banking, ATMs and Banking Center Applications for IT Community Banking.- Develop IT relates Policy/Procedures specific to Application Support and systems Management.- Work with Audit to ensure department follows all previously set procedures to ensure compliance with all SOX and RISK items.- Lead a team who work as liaisons among stakeholders and project managers to analyze, communicate, and validate requirements for changes to business processes, policies and information systems that affect applications.- Lead a team to develop and submit comprehensive business and functional requirements for system changes, enhancements and upgrades.- Responsible for daily support of bank’s various applications and systems including: Aperio, ATM’s, Bottomline and NCR DI.-Manage system configurations and business rules that support business needs and requirements.

Rosemont, Il, Us

• Functioned as a Project Manager, Lead Business Analyst, Team Administrator, and Frontline Support; coordinating upgrades, enhancements and production support for Fiserv EnAct CRM. • Consolidated knowledge article library, developed SharePoint pages and leveraged them to made data more transparent to stakeholders and executive management. • Coordinated and facilitated monthly stakeholder meetings, providing status updates and ensuring customer satisfaction.• Developed and implemented department change management policy. • Hired and cross-trained a successful team of 4-5 Business System Analyst to support full testing, process improvements, enhancements, system upgrades and production support.

Rosemont, Il, Us

- Work as a liaison among stakeholders and project managers to analyze, communicate, and validate requirements for changes to business processes, policies and information systems that affect Fiserv Signature Enact CRM platform. - Develop and submit comprehensive business and functional requirements for system changes, enhancements and upgrades.- Perform quality assurance through full testing of new processes, enhancements, upgrades, product developments and system upgrades.- Responsible for daily support for Enact CRM and Treasury Management applications.

Chicago, Il, Us

- VP level manager responsible for a team of 6.- Managing an Application team that supports Wealth, Indirect Lending, Cards and Retail ensuring human resource and operations are in line with IL state law and company policy. - Develop IT relates Policy/Procedures specific to Application Management.- Work with Audit to ensure department follows all previously set procedures to ensure compliance with all SOX and RISK items.- Lead a team who work as liaisons among stakeholders and project managers to analyze, communicate, and validate requirements for changes to business processes, policies and information systems that affect deposit applications.- Lead a team to develop and submit comprehensive business and functional requirements for system changes, enhancements and upgrades.- Lead a team to perform quality assurance through full testing of new processes, enhancements, upgrades, product developments and system upgrades.- Responsible for daily support of bank’s various applications and systems including: Fiserv’s Signature, Encore, Mobile Banking, Online Banking, ICM, CustomLender, Appro, Debit/Credit/Prepaid Cards and others as needed.

Chicago, Il, Us

- AVP level manager responsible for a team of 5. - Manage the Core deposits team to ensure human resource and operations are in line with IL state law and company policy. - Develop IT relates Policy/Procedures specific to Application Management.- Work with Audit to ensure department follows all previously set procedures to ensure compliance with all SOX and RISK items.- Lead a team who work as liaisons among stakeholders and project managers to analyze, communicate, and validate requirements for changes to business processes, policies and information systems that affect deposit applications.- Lead a team to develop and submit comprehensive business and functional requirements for system changes, enhancements and upgrades.- Lead a team to perform quality assurance through full testing of new processes, enhancements, upgrades, product developments and system upgrades.- Responsible for daily support of bank’s various applications and systems; including Fiserv’s Signature, Encore, DCI, FCRM, Varicent, XAA and others.

Chicago, Il, Us

- Work as a liaison among stakeholders and project managers to analyze, communicate, and validate requirements for changes to business processes, policies and information systems that affect Fiserv Signature Core. - Develop and submit comprehensive business and functional requirements for system changes, enhancements and upgrades.- Perform quality assurance through full testing of new processes, enhancements, upgrades, product developments and system upgrades.- Responsible for daily support of bank’s various applications and systems; including Fiserv’s Signature core.

Chicago, Il, Us

My position is diverse and allows me to serve as Project Manager in many areas related to Retail Banking. I work on multiple projects while continuing to manage: Electronic Document Records, Product Management for IRA/HSA/CDARS, IRS tax reporting and Retail Operations training.Retail Training consists of development, implementation and tracking of bank initiative and procedural changes to ensure understanding and solidify learning.

Chicago, Il, Us

Responsible for maintaining all IRA/HSA customer files for the bank. Ensure correct and accurate tax reporting for each customer profile and submit original and/or corrected tax document to the IRS quarterly. Provide support regarding IRS rules/regulations and IRA/HSA/CDARS products to the retail frontline staff. Update training materials to match IRS updates as needed. Create and administer annual training for frontline staff.

Chicago, Il, Us

Manage banking center ensuring human resource and operations were in line with IL state law and company policy. Responsible for sales growth, customer support and activation of Retail Products.

Providence, Rhode Island, Us

I was responsible for training new hire employees on primary job functions from Orientation to branch follow-ups. Responsible for tracking and onboarding 20-30 new hires. Each new hire was assigned a learning liaison to help answer questions and mentor them through the onboarding process, this was done for 90-days. I developed and implementated a branch customer service scoring program. Responsible for branch visits and scoring for customer service.