Took the lead on boarding 6 new Resource Officers. Lead the training by ensuring that each new member of the team had the tools and knowledge that they require for success. Created and implemented a new Leadership icebreaker to instil the importance of being a leader within the team as well as the department. Delivered Resolutions training, supported specialists through in class and live calls. Created Resolutions tip sheet to assist specialists during the resolutions learning curve* Customer Service: Serve as initial point of contact for customer service representatives, vendors and partners. Educate customer service representatives regarding company service and products. Efficiently schedule appointments and promptly respond to inquiries via e-mail and telephone. * Key Strengths: Excel at developing strong relationships with staff, senior executives, and customers; strong record creating a positive first impression. Highly organized and conscientious; entrusted by management with confidential materials. Adapt quickly to new and evolving environments.; First point of contact for customer service representatives from both banking and call centre environment dealing with a number of banking and credit issues. Documenting customer specific information at a minimum of 50 words per minute while obtaining 100% accuracy.Additional Responsibilities * Updated and redesigned training manual for all new employees. Assisted in facilitating training classes* Travelled to India to assist in the launch of new call centre* Lead a team in the launch of many system changes and assisted in training specialists.* Developed tracking system to identify system issues for improvement purposes. * Consistently received outstanding annual reviews from management