Responsible for day to day office operations; client relationship management; business development; marketing, social media and email administration; all facets of website concept, design & implementation; as well as establishing business processes.

Multi Roof Maintenance, LLC (MRM) is a commercial and industrial roofing contractor operating in the New England and Mid-Atlantic regions of the US. As business manager, my duties include insurance renewals & audits, banking, payroll and retirement plan administration, training of new office personnel and full charge bookkeeping. I also oversee project coordination from bidding and permitting through AIA invoicing and warranty issuance as well as material and supply ordering.Utilization of Quickbooks for A/R & A/P as well as job cost analysis.Creation and maintenance of various systems used on a daily basis for project management, equipment records and staff and technician training.Direct contact and customer service duties pertaining to clients, vendors and sub-contractors. Initial set-up and implementation of multiple service dispatch software programs.Report directly to executive staff.

Grailey Materials, LLC manufactures and sells, both retail and wholesale, interior leak protection products.As the office manager my responsibilities vary daily from general office management including supervision and training of staff; social media; customer service duties including pick & pack and UPS shipping to coordination of shipments of product from China.Research & upgrade office systems including VOIP system.

Provided small businesses and individual professionals (attorneys, mortgage bankers and realtors) with office support. Varied duties included bank reconciliation and bookkeeping; appointment setting; research; website development; advertising and marketing; budgeting and cost analysis; DOT compliance (IFTA, UCR) and fleet management; correspondence; and software training.Performed all tasks of a traditional executive assistant remotely. I worked closely with my clients to fill the gaps in their existing staff's skill set. I was always learning and everyday was different. One day I would be helping a small engine repair shop learn how to sell and ship their NOS items through ebay and the next would be creating and delivering a dozen custom gift baskets for a Realtor to give as closing gifts.

Senior Government Mortgage Processor for team of 6 loan officers. Supervised & trained junior processors. Transitioned offices from traditional underwriting to modern "DU" or desktop underwriting. FHA, VA and Fannie/Freddie loans.1998 Team won consecutive awards for highest dollar volume of loans closed in a quarter.

Office manager responsible for hiring and training new employees; A/P & A/R; setting up standardized procedures for all office functions; fleet management and providing courteous customer service to homeowners, custom home builders, general contractors and architects.Supervised staff of 3. Reported directly to partners.