Jennifer Clapp Email & Phone Number

Nashville, TN, US

Nashville, Tennessee, United States

• Builds relationships and maintains regular communication with departmental and firm project managers; gathers updates on existing projects, including Annual Onsite Meeting follow ups, SBU scorecard follow-ups.
• Compiles information from multiple project management tools into a single tool to generate a customized trackingtool and dashboard for the Global Head of GTO and other stakeholders
• Schedules updates from project managers to the GTO Executive Team during their Thursday morning meetings
• Builds and refines tool for reporting, incorporating resource information including headcount and financials as an overlay on the project delivery reports

Nashville, TN

• Serve as Executive Assistant to the Global Head of Technology and Operations & Real Estate Services, Global Head of Diversity, Equity, and Inclusion & Corporate Citizenship, and, from 2019 – 2021, the Chief Operating.
• Perform assistant core capabilities - expense submission, travel arrangements, calendar management, email inbox organization, etc.
• Produce, through agenda-building, content planning, script writing, and day-of support, department and office Town Halls and videos
• Manage a team of four to five Executive Assistants and Business Support team members supporting the work of the Global Technology and Operations (GTO) business unit, a 2,000+ colleague team of employees and consultants.
• Serve as a GTO Purpose Council Co-Lead, advancing the Purpose and Values of the firm through dedicated efforts such as open office hours, meeting content planning, messaging, produced videos, and events
• Transition changing leadership to new roles by managing organizational chart and title updates, financial approval changes, as well as promote the new leader’s network and visibility

Franklin, Tennessee

• Executive Assistant
• Assisted C-Suite and Senior VP colleagues (9 total) and occasionally their staffs with general assistant duties - expense submission, travel arrangements, etc.
• Served as office manager for the corporate headquarters office in Franklin, TN
• Handled special projects such as in-office events, corporate trade shows/conferences, market meeting coordination for other regional offices, etc. through conference portals and CventProject ManagerConcurrently to.
• Served on team to aid in rebranding efforts with global branding company that resulted in updated mission, values, brand book, and messaging for PHC
• Identified need, vetted and selected new vendor for printing and fulfillment across the enterprise and served as a liaison to the vendor to build an online storefront for colleagues to request and receive corporate and.

Nashville, TN

As of May 2017, assisted the Consulting Development team in writing Engagement Letters and assisting with sales and marketing projects with a main focus in the Care Variation space (service line optimization, care variation reduction, workforce efficiency, etc.). Continued to work with stakeholders across Advisory Board Consulting to increase efficiency in.

Nashville, TN

• During a time of company transition from late 2016 through mid-2017, served as an on-site analyst on cost-per-case and care variation reduction engagements in New England.
• Provided continuous on-site project management support
• Handled logistics and scheduling for engagement team
• Provided real-time support for data analytics (supply utilization, provider productivity, vendor contracts)
• Helped compile initiative and oversight level PPT deliverables for status reporting

Nashville, TN

• Joined The Advisory Board to help build a Project Management Office and develop a standardized yet engagement-appropriate consulting process:
• Created internal and client-facing templates in PowerPoint, Outlook and Excel to aid in engagement kick-off, findings and opportunity delivery, project plans, and templatize regularly-used emails and calendar messages
• Worked closely with stakeholders from executives to beginning consultants, developed client and colleague utilization tracking tools to serve specific service lines within the company
• Gained executive buy-in on newly minted role and process and received recognition as a valuable member of the consulting team
• Handled engagement onboarding and off-boarding processes internally and externally
• Tracked the progress of engagements via project plans and keep teams on track

Greater Nashville Area

• Executive Assistant, Marsh Risk ConsultingSupported the team by maintaining the organization of information required for colleagues to serve their clients, interacted with clients to provide continuous communication.
• Performed early market research to provide colleagues with client- and peer-specific information
• Drafted and edited contract documents
• Generated invoices for clients
• Managed vendor payables
• Submitted time entry and expense reports for 12 team membersPractice Coordinator, Oliver WymanIn January 2014, the Clinical Healthcare Consulting team moved from Marsh to Oliver Wyman as a part of their Health and Life.