Jennifer Clapp Email & Phone Number

United States

As a Revenue Cycle Operations Manager at a fast-growing mental health startup, I spearhead strategic initiatives to optimize our revenue cycle process. My focus: maximizing efficiency, accuracy, and profitability in billing, coding, and collections.Impact:Implemented process improvements that boosted client satisfaction and increased profitability.Built and led a high-performing team, driving success through clear goals, guidance, and development opportunities.Collaborated across departments to align revenue cycle activities with organizational objectives, fueling growth as our department scales.Ensured a safe, secure, and compliant work environment, prioritizing our team and patients.Expertise:Revenue cycle optimizationTeam management and developmentProcess improvementCross-functional collaborationCompliance and risk management

United States

As a Revenue Cycle Program Manager, I led and supported the Revenue Cycle team within a high-growth mental health startup, providing strategic leadership, education, and quality control. My role involved developing training programs, ensuring operational accuracy, and delivering ongoing feedback to enhance team knowledge and skills. I executed strategic project plans, identifying and prioritizing process improvements to optimize revenue cycle operations. Collaboration with leadership was key, as I helped develop and implement the Revenue Operations Performance System, seeking opportunities for business growth. I managed the completion of Revenue Cycle education and compliance programs, utilizing detailed planning and data analysis to prioritize educational opportunities. I served as a resource to the Revenue Cycle team, providing guidance and troubleshooting complex issues. In collaboration with leadership, I developed the company's compliance program. My ability to adapt to change, establish quality control measures, and motivate the team were crucial in this role. I brought a strong analytical mindset, prioritizing opportunities through data analysis. My integrity, authenticity, and commitment to quality positioned me as a trusted partner, enhancing team performance and contributing to the company's long-term success.

In my position as Medical Billing Specialist, my Major Responsibilities include: Preparing billing data and medical claims to insurance companies utilizing software such as Welkin and OpenPM; Ensuring the patient’s medical information is accurate and up to date; Maintaining the strictest confidentiality; adhering to all HIPAA guidelines/regulations; Examine patient bills for accuracy and requesting any missing information; Assist with insurance benefits verification, streamlining the billing process, collection of patient payment responsibility, promoting customer service, and assisting with health insurance. Managed training projects, wrote SOPS, and trained new hires on the billing systems.

In my position as Freelance Portrait Photographer my Major Responsibilities and contributions include:- Overseeing and running a successful wedding and portrait photography business.- Managed second photographers and associate photographers under the Jennifer Clapp Photography umbrella. -Developed training for new and upcoming photographers in business and skills in photography. Key Accomplishments, I achieved during this role: Increased business by 10% every year through my strategic marketing efforts.

Sacramento, California, United States

In my position as a Medical Billing Specialist my Major Responsibilities included: Managing 10 Marriage and Family Therapists' medical billing operations; Using Simple Practice Billing Software to manage all medical claims, insurance, and patient payments, and claim appeals; communicating directly with insurance companies about claim status, eligibility, and any unpaid claims; Utilizing insurance website portals like Availity to look into insurance claims and verification.Key Accomplishments, I achieved during this role:- Employed robust communication skills to address and resolve queries and issues from patients, staff, and insurance companies.- Decreased the number of claim denials and increased prompt insurance payments while adhering to insurance regulations.- Demonstrated success in delivering provider insurance credentialing and enrollment in accordance with regulatory requirements.

Sacramento, Ca

In my position as a Medical Billing Specialist Account Management my major responsibilities include: Leading and overseeing three healthcare providers' medical billing processes, including medical claims, posting payments, and claim denials; Utilizing Med Office Software to submit medical claims, post payments, and patient demographics through Claim MD Clearinghouse with ERA enrollments; Delivering Provider Insurance Credentialing and Enrollment in accordance with regulatory requirements; Organizing and preparing medical records for submission as referrals and authorizations.Key Accomplishments, I achieved during this role:- Efficaciously managed account receivables to acquire past-due patient statements for a soft collection campaign.- Used excellent communication skills to respond to and resolve queries and issues from patients, staff, and insurance companies over the phone and via email.

Rancho Murieta, California, United States

In my position as Medical Billing and Administrative Assistant my Major Responsibilities include: Coordinating with the billing team to manage unpaid claims, post insurance, and monitor accounts receivable; Assisting the office manager with a variety of front desk administrative tasks, including taking phone calls, scheduling appointments, and checking patients in.Key Accomplishments, I achieved during this role:- Recognized for accurately entering Explanation of Benefits and assisting in the management of Medical Billing operations.- Investigated unpaid claims and past-due invoices.- Provided excellent customer service to all patients, as well as assisted in physical therapy sessions.

Denver, Colorado, United States

In my position as Territory Accounts Manager my major responsibilities and contributions include:- Managing Dermalogica accounts across South Colorado Territory.- Providing accounts with creative ideas on cross-selling and product launch training.- Developing innovative strategies to help accounts enhance retail sales with the front desk staff. - Provide training for estheticians in skincare treatments and how to upsell after treatments.- Contributing significantly to new business openings.- Increased 20% in territory revenue by deploying effective sales strategies.

Denver, Colorado, United States

In my position as Training Center Manager my Major Responsibilities and contributions include:- Managing a training team of instructors and front office staff - Responsible for managing class scheduling, budget, and marketing efforts. - Prepared business reports and business plans to adhere to the training center budget- Presented creative ideas and business plans to the leadership team to reach goals. - Developed inventive strategies to boost retail store sales and visitors.- Responsible for planning, preparing, and executing product launches and training. - Providing both undergraduate and graduate students with aesthetic classes.- Prepared and developed classroom curriculum and all training materials.

Sacramento, California, United States