Business Process Analysis and User Experience Information Architecture with emphasis on enterprise business web applications. Currently working on Salesforce Integration (Sales Cloud) Initiatives.Areas of focus: • Participating in Enterprise workflow & business process improvement initiatives• Business process analysis, user interviews, personas, and requirements gathering• Documentation of business workflows, user scenarios, user stories, functional specifications and interaction specifications• Wireframing (Axure), maintain UI Pattern Library and Standards, cross-train team members• Agile in methodology and philosophy• Work closely across multiple departments, divisions and vendor teams• Continuous problem solving and process improvements with teams• Planning and participation of robust UAT sessions• Non prod and production test planning and participation

USER EXPERIENCE:• Wireframing / Concepts – low and high fidelity• Annotations• Clickable Wireframes • Client / business owner presentations to communicate designs• Interaction design• User flow and navigation• All copy and nomenclature• Management and advocate of UX Design Process• Set standards• Information Architecture – organization of information and infrastructure to support usability • Usability testing - colleagues and clients• Daily collaboration with cross functional teams: Business Owners, Project Management, Business Systems Analysts, Application Development, QA• Work with vendors and offshore teams• Conduct design reviews• SDLC• Project Lifecycle• Strategy and vision• Status reports• Client facing and internal web applicationsPROJECT MANAGEMENT:• UX Project pipeline• Project sizing• Resource loading • UX Project planning and coordination• Contractor staffing and managementEVENT PLANNING:• Planned, coordinated, and managed IT Technology Fairs in Los Angeles, Beverly Hills and New York to colleagues and Executive Management.• Success based on my original project inspired duplication of this format for future events in other divisions.TRAINING:• Conducted new hire orientation for new colleagues on behalf of Information Technology department.• One-on-one and classroom training for colleagues on new systems or software.TRAINING MATERIAL CREATION:• Creation and design of user guides, job aids, recorded demos, tutorials. COMMUNICATIONS:• Communication plans for new systems or web application rollouts.• Drafted various articles for Intranet headlines.INTRANET CONTENT MANAGEMENT:• Assisted in Intranet content creation and updates using Dreamweaver.