Jennifer Cloud Email & Phone Number

Washington, DC, US

Washington, District Of Columbia, United States

• Facilitated agency response to the 31 year class action lawsuit, leading to successful resolution.
• Oversaw the development, implementation and management of new performance measures, to include the bi-annual publication of performance reports.
• Led a team of 4-5 Management Analysts charged with performing quantitative and qualitative analyses and providing actionable insights to leadership through presentations and reports.
• Collaborated with development team to conceptualize and design interactive dashboards for the public community on quarterly performance and demographics. Authored narrative accompanying the dashboards to ensure child.

Washington D.C. Metro Area

• Completed analyses using large administrative child welfare datasets, cleaning the data, and analyzing the data to drive quality improvement.
• Planned and conducted special studies and led cross-functional teams to advise leadership on needed changes to business processes or policy.
• Synthesized findings and recommendations into briefings for multidisciplinary audiences.

Washington, D.C.

• Monitor compliance with Child and Family Services Agency contractual expectations and benchmarks, and child-placing agency requirements of Maryland Department of Human Resources
• Perform data analysis on program outcomes and produce regular reports
• Studied programmatic areas of weakness and collaborated with leadership to implement trainings on documentation and record keeping.
• Implement Continuous Quality Improvement to address programmatic areas of weakness
• Provide technical assistance to program staff
• NCCF Employee of the Month March 2013

Washington D.C. Metro Area

• Led a team of four Master’s level Social Workers providing case management services to children in families involved in the child welfare system
• Provided weekly individual and group clinical supervision
• Oriented new employees to the field and guide professional development
• Monitored compliance with system benchmarks and court orders
• Edited and approved documents including court reports, progress notes, and psychosocial summaries

Washington, DC

• Provided case management services to a caseload of approximately 15 children involved in the child welfare system.
• Engaged family members, attorneys, and service providers to achieve permanency for children on caseload.
• Made written and oral recommendations regarding the children’s permanency plans in court on a quarterly basis.
• Monitored the children’s social, physical, emotional and educational needs while in foster care by maintaining regular contact with foster parents and visiting children in foster homes at least twice monthly.
• NCCF Employee of the Month December 2007

Chapel Hill, NC

• Conducted literature searches and wrote syntheses on disability and family policy.
• Co-authored two articles for peer-reviewed journals.
• Assisted with design, execution and data analysis of focus group study.

Sacramento, California

• Completed environmental and building projects in Julian, CA, Lopez, WA and Big Lake, AK.
• Tutored and mentored at-risk elementary school children in Rio Linda, CA.
• Trained in American Red Cross Disaster Relief.

Washington, DC

• Worked on “Creating Parenting Rich Communities” Initiative.
• Conducted conversations with staff members about what constitutes an environment that is supportive of parenting and compiled responses into an internal report.

Master Of Social Work (M.S.W.), Social Work

Bachelor Of Arts (B.A.), Psychology

Activities and Societies: Phi Mu Fraternity