Provide vision, direction, leadership and management for a team of ten analysts responsible for Compliance and Quality Assurance for systems critical to the reliable operations of the bulk power system; Provide consistent ongoing performance feedback, leadership and appropriate developmental opportunities for staff members; Manage the organization as a business with emphasis on effective planning, budgeting and cost control that meets customer needs in a changing business environment; Ensure the design and implementation of long-term strategic goals and short-term tactical plans for EMS Compliance and QA; Provide leadership, research vision, strategic interpretation, and technology development to ensure that EMS Systems comply regulatory; Manage activities in a manner to ensure success with audits, compliance reviews, and reporting for Sarbanes-Oxley, NERC CIP, FERC, Internal Auditing, internal controls testing, external audits, periodic policy compliance reviews and compliance related information collection and dissemination; Participate in applicable industry working groups to contribute and influence industry direction.

Provide staff support on the NERC Critical Infrastructure Protection (CIP) Cyber Compliance Program. Execute the compliance program for the NERC Cyber Security Standards for Operations including Self Assessment tools, formal documentation of policies and procedures, and coordination with subject matter experts and operating company personnel to prepare for compliance filings. Lead periodic cross functional reviews of new regulatory standards, interpretations, and guidance documents. Develop and maintain compliance related documentation including policies, procedures, and guidelines. Lead efforts to work with stakeholders to draft mitigation plans that are consistent with compliance, reliability, and safety goals; tracking compliance with any plans filed with regulators. Monitor compliance and cyber related efforts at primarily the Federal Energy Regulatory Commission (FERC), the North American Electric Reliability Corporation (NERC), and the SERC Reliability Corporation (SERC), but also the Florida Reliability Coordinating Council (FRCC), the Texas Reliability Entity (TRE), the U.S. Department of Homeland Security (DHS), and the U.S. Department of Energy (DOE). Coordinate the consistent implementation of processes and technology across and within business units as appropriate as it pertains to compliance. Provide leadership in developing and recommending workable compliance related recommendations and solutions for system-wide efforts and business unit specific efforts where appropriate.

Build and maintain strategic partnerships between IT and the business unit, analyze the expectations of the customer to achieve lower costs, maximize value, increase competitive advantage, and improve customer satisfaction through the appropriate use of technology. Understand and communicate the mission, vision, goals, strategic and tactical initiatives of the business units and develop strategic technology plans with a fleet approach. Provide leadership and consulting for budgeting and billing of IT to ensure a full understanding of technology costs within the business unit. Share best practices within business units, across business units, within Southern Company and with external companies. Develop business cases which clearly articulate business requirements, appropriate use of technology and added value. Provide active support in the development, communication, and implementation of strategic plans and initiatives. Leverage business, technical and consulting resources from across the organization and IT to ensure the timely delivery of effective business solutions.

Supervised a staff of twenty-four IT professionals (full-time and contractors) in a call-center operations environment. Responsibilities include workload management, teamwork facilitation, employee development and performance management. Served as a focal point for resolving customer and/or other IT organizational issues. Supported business process changes, implementation of new business, and process improvement, including project management. Facilitated a work environment that promoted innovation, open communication, sensitivity and trust.

Consulted on HR products and services that supported the people strategies and business initiatives. Developed relationships to serve as a trusted business partner and be viewed as a value-added service. Ensured that the Information Technology organization had the workforce talent to meet future business needs through workforce planning, skills assessment, and leadership development. Communicated and educated employees on the value and impact of workforce diversity. Identified opportunities to build flexibility into the workforce to help IT better manage their labor costs. Consulted and leveraged appropriate tools on performance management, employee development, and managing pay. Successfully implemented an integrated plan for the telecommunication department, along with a career transition plan for impacted staff.

Developed a recruitment strategy for allied health professionals that included representing DCH at career days and professional conferences, presentation of interview and resume writing workshops at local high schools and colleges, coordination of exit interviews to monitor retention, analysis of the local market for trends in staffing and identification of recruitment opportunities. Interacted with all levels of management to identify personnel needs, job specifications, job duties and qualifications. Consulted with Department Managers on special projects, including employee relations, retention, and compensation. Developed Partnership with the Alabama State Employment Office with the Welfare to Work Program.

Interviewed and assessed the qualifications of registered nurses, home health aides, and clerical staff for four branches. Consulted with local branch managers on all human resource issues; including all internal job postings and transfers, placement of temporary employees within assigned branches, job offers coordination, and employee relations issues.

Responsible for hiring, training, scheduling, and managing a staff of 20 employees. Maintained a high level of quality cleaning and customer satisfaction through attention to detail and was recognized as Franchise Branch of the Year. Customer complaints averaged less than two percent of total cleans. Conducted service proposals with prospective customers.

Responsible for shipping freight in a timely and accurate manner. Managed 30 associates and two supervisors in a fast-paced atmosphere. Directly involved in the interviewing and training of new associates. Improved quality and production through employee involvement, teamwork meetings, constant quality control and feedback. Strong adherence to policies and procedures resulted in positive audits and reviews in the area. Successfully reached all incentive goals of quality, safety, production, and accuracy. Lowered absenteeism and turnover through positive discipline.