Jennifer Cromer Email and Phone Number

Responsible for greeting, checking patients in and out, scheduling appointments in Ortho2 for two office locations, set up new patient exams and verify insurance, serving as a back up to the Insurance Coordinator in a high traffic flow orthodontic office. Address scheduling and financial inquiries via a multi line telephone, email and live texting through Rhinogram. Work closely with the clinical team and leadership to keep the day of scheduling running smoothly. Collect and post payments for patients, updating financial records and autopay in Ortho2. Communicate with other dental specialists via phone and email for referrals, extractions, cleaning and panorex. Assist doctors in generating clinical letters in Stacks. Miscelleaneous duties, such as, cleaning, restocking supplies, filling the candy bar after morning of debands. Software used are Ortho2, Rhinogram, Rewards Hub, OrthodocsPro, Google calendar, MS Office, and Slack.

Provides full support to Owner/Project Manager. Responsible for accounts receivable, accounts payable, payroll and reconciling in QuickBooks. Track and process invoices for subcontractors and material providers; review invoices and change order requests against contract documents; code invoices to expense categories. Maintain draw spreadsheets and bank inspections to construction lender. Monitor job costs that include material selections, labor cost and change orders. Assist contractor and homeowner in design and selections for new home construction. Call and set up new excavation and home utilities. Market and advertise services and photos via social media, local magazines, website and in the community. Schedule customer estimate appointments and meetings. Coordinate with subcontractors to gather insurance certificates and tax forms. Set up new employees within the company. Plan and coordinate off-site functions. Manage lot inventory, investments, insurances and taxes. Maintain office and all functions within. Manages owner’s personal calendar, investments, bank accounts and bills.

Provides reporting and data management support to Clinical and Analytic colleagues for a variety of measurements and studies using prescription, medical and survey data on a monthly, quarterly and yearly basis through multiple tools. Skills utilized in Bi-Query, RxNavigator, SAS, SQL, Excel, Access, PowerPoint and Word.

Responsible for the support of several account teams in the management of CVS Caremark accounts. The main focus is to develop, maintain, and produce standard and ad-hoc reports for both internal and external customers. Produced analyses, which measured and demonstrated the savings that resulted from Caremark’s benefit plan designs.

Act as part of a self-managed clinical administrative support team. Also act as a liaison between the VP Clinical Rx and various internal/external business contacts. Maintain the VP Clinical Rx's calendar, coordinate all meetings and travel arrangements which consisted of 40 people. Type a variety of records, memorandums, reports, charts, statistical data, and letters.

The Marketing Communications Coordinator provides support to Marketing Communications in updating and maintaining databases, spreadsheets and project tracking mechanisms, as well as the processing and analyzing of sales leads.Create and design reports in order to evaluate and provide analytical data showing efficacy of Marketing Programs. Worked in a custom application, ‘Marcom Infosys’ , developed to track promotional activity.