ESSENTIAL DUTIES AND RESPONSIBILITIES:Plan Design and Administration:-Assist with Plan design and implementation of benefit programs to include, Retirement, Health, Dental, Vision, Voluntary Products, Wellness Programs and other related programs/products.-Assist with development and implementation of communication plan for benefit programs.-Act as liaison between benefit vendor/providers and company.-Invoice review and reconciliation for all Benefit products-Reconciling benefit related payroll arrearages and managing the arrearages process.-Oversee the database maintenance of HRIS system, as it relates to benefits, as well as other benefit related vendor systems.-Regular auditing of HRIS system benefit set ups-Approving events within the Benefits database-former Paycor, now Dayforce/Ceridian. Employee Relations:-Communicating with, and education of, existing and new employees on benefit plans.-Resolve employee issues escalated from the Advocacy Hotline in a professional and timely manner.-Family Medical Leave of Absence (FMLA) Administration including sending/receiving letters, knowledge of the FMLA state law/regulation in coordination with company policy.-Staying up to date about Federal and State guidelines, and makes recommendations for policy updates based on the guidelines-Generating reports in relation to Benefits and Payroll as it relates to Benefits.-Other Benefit related duties/projects as assigned.

Summary:Administer and coordinate functions in the Neonatal Intensive Care Unit (NICU) with emphasis on Payroll workflow, payroll-related data entry, and administrative support. Perform a variety of Payroll functions, projects, and administrative duties for the NICU.Essential Functions:Process time and attendance for 130 employees Provide customer service to employees and/or their managers regarding any payroll questions or issuesAnalyze pre-processing reports to ensure appropriate pay and address issuesAudit new hire and status changesAccounts Payable processingAssists with other projects as assigned

Summary:Responsible for the administration of all health and welfare benefits including medical, dental, pharmaceutical, disability, life insurance, flexible spending accounts, health savings account, 401(k) and pension plan.Essential Functions:Safeguarded confidential staff records and handled sensitive issues with discretion Reviewed and approved all benefit transactions to ensure proper completion and compliance of documentsManaged and communicated benefit informationAdministered short-term disability plans Researched and responded to pension inquiries and issuesCounseled staff preparing for retirement, and initiated the payment processCorresponded to former staff to initiate pension payoutPlanned and operated Open Enrollment FairsPrepared and distributed Open Enrollment communications and materials. Conducted Open Enrollment meetingsConducted dependent eligibility auditParticipated in implementation testingAssisted in preparation of employee communications and presentationsAnswered incoming calls and emails and assisted walk-insResponded to escalated inquiries and specialized questions; investigated issues and provided resolution Partnered with vendors to resolve issuesCollaborated with department managers to resolve employee questionsWorked closely with payroll to ensure accuracy of employee deductionsProcessed incoming Child Support Orders and optional life approvals and denialsProvided employees with Cobra and 401k plan informationEnlisted former employees in COBRA and helped them to resolve issuesAssisted in annual enrollments, health and wellness fairs, and launching of new benefits programsProcessed subpoenas relating to benefits Empathetically counseled families relating to death of staff member or retiree and assisted them in transferring accounts and continuing benefitsCreated, coordinated and delivered benefit training sessions to current to employees Trained other department members on job responsibilities and procedures

In this position I was the front desk, first point of contact supporting the Battelle Benefits Office. I provided superior customer service and communication while assisting Battelle employees on the phone, via email, and in person, providing information about employee benefits.Used exceptional technical and organizational skills to perform support functions including running reports, file management, directing calls and emails, and special projects. This opportunity provided me exceptional experience with the day to day operations of an Employee Benefit office. This was a key position that supported all benefit and wellness programs for a 3000+, multi-state / multi-location company.

Job Summary:Performed all levels of business processing for public sector retirement plans. Processed everything from enrollments, purchases, and account maintenance, to disbursements, loans, hardships, reporting, and participant statements. Was also the main point of contact for the Sacramento County CA plan as well as several others throughout the US. Performed all account maintenance for the company. Essential Functions:Advised borrowers on financial status and method of paymentsEmpathetically reviewed unforeseeable emergencies and hardship requests and approved or denied requestAccurately keyed distribution and change requests Bookkeeping for general ledger accounts. Routine calculation for accountingProcessed check and ACH payments to participants. Met multiple daily deadlines for processing payments, ensuring proper routing and statement renderingProcessed loan applicationsInvestigated and corrected errors upon customers' request, according to customer and bank recordsExecuted wire transfers of fundsAccurately checked figures, postings, and documents for correct entry, mathematical accuracy, and proper codesCalculated and prepare checks for payments. Calculated, prepared, and issued account statements 1099's and other financial statements

Job Summary:Handle inbound calls and facilitate Outbound calls from/to patients inquiring about their Home Delivery benefit. Explain the advantages of Home Delivery prescription services (mail order). Identify patient needs and present savings and convenience of receiving medications via Home Delivery. Accurately complete and document patient interactions and transactions in company databases.Essential Functions:Utilizing a consultative sales approach, explain the advantages of Home Delivery prescription services (mail-order)Update conversion requests and provide shipment status to members, provide information about prescription benefit, enter refill orders, update accountsEnsure accurate and complete documentation is entered into the appropriate systems for all contacts (internal/external) to maintain the quality of the home delivery process, document HIPAA compliance and reduce potential legal concernsNavigate multiple on-line systems to capture and interpret basic patient/physician information and document the information in company data systemsResolve questions and/or issues that may be preventing shipment of an orderUphold quality and productivity standards on all transactionsWork collaboratively other employees to ensure that best practices are sharedSpecial projects and other duties as assignedConferred with customers to obtain details of complaints via data entry, and determined the proper course of action