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Solutions focused IT Manager leading a team of Account Managers & Technical Engineers to deliver exceptional technical and customer service. Develops process, procedure and workflows to solve organizational issues, large and small. High energy, collaborative and adaptive.
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FounderOnboardpro SolutionsNew York, Ny, Us -
Service Delivery ManagerLogically Dec 2020 - PresentResponsible for all aspects and members of the Service Delivery team. Continued oversight over the day-to-day activities of the team as well as Client Facing responsibilities.Managing a team of Technical Engineers, ensuring adherence to SOP and meeting metrics and KPI's to provide exceptional technical and customer services to our clients. -
Service Delivery DirectorNetwork Support Co Jul 2019 - Dec 2020As Senior Client Success Manager Jennifer is responsible for the day to day as well as strategic planning and operations for the department. Working with a team of Client Success Managers and Technical Engineers Jennifer fosters collaboration between the team to deliver an exceptional customer service experience as well as ensuring technical metrics are met and clients infrastructure and networks are secured and properly monitored.
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Senior Account Manager Team LeadThe Network Support Company Jul 2019 - Oct 2019Danbury CtJennifer leads a team of account managers providing IT service and support for our large client base. Identify training opportunities and work with the team to ensure our clients environments are optimized and mitigated of security risks. Review of organizations processes and modifying our approach is critical to maintaining our clients infrastructure.Develop and adapt the on boarding material for our client service department staff to continue to provide our clients with the highest quality of customer service. Ensuring the work environment fosters growth, teamwork and ingenuity.
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Account ManagerThe Network Support Company Apr 2014 - Jul 2019Danbury CtThe Network Support Company is a trusted advisor to businesses that value IT. We’re a one-stop destination, bringing enterprise-level technology, expertise, discipline and best practices affordably to companies for 20 to 1,000 employees to satisfy their need for increasingly sophisticated, mission-critical technology solutions.IT Service Delivery Department. Responsible for ensuring clients receive quality customer service and IT services in a cost effective, efficient and comfortable environment. Jennifer works closely with clients to ensure their networks are being managed effectively. -Manage a team of Support and Managed Services technicians- Responsible for employee reviews, career development and training-Single Point of contact client relationship management-Client Billing and Project Management- Project Scheduling, implementation and remediation- Quotes, renewals and invoice review- Implementation of VOIP phone systems- LMS development and creation
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Technical ServicesThe Network Support Company Mar 2013 - Apr 2014TNSC IT Service Delivery Department. I am Responsible for ensuring clients receive quality customer service and IT services in a cost effective, efficient and comfortable environment. Provide support services for internal account managers such as scheduling, invoicing and other adminstrative duties.
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Waiver Service SpecalistUnlimited Care, Inc. Nov 2007 - Mar 2013Auditing of patient charts at 12 branch location to ensure compliance with Department of Health Regulations.Tracking of all patient service plansManage program staff to waiver guidlinesOversight and tracking of all Incidents in accordance with Dept. of Heath RegulationsTracking and disseminating Waiver Referrals to appropriate branch staff to start interview processTraining branch staff on Dept. of Health regulations for documentation to satisfy audits and ensure compliance.Continuous monitoring of patients Medicaid to ensure there are no code issues to ensue prompt payment -
SalesCrystal Food Import/ Cheezwhse.Com 2005 - Nov 2007Armonk NyContacted current clients to fill weekly sales ordersProduced unique product "labels" for current customersParticipated in Fancy Food ShowVisited prospective clients for new businessVarious office duties
Jennifer Devito Skills
Jennifer Devito Education Details
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Management Information Systems
Frequently Asked Questions about Jennifer Devito
What company does Jennifer Devito work for?
Jennifer Devito works for Onboardpro Solutions
What is Jennifer Devito's role at the current company?
Jennifer Devito's current role is Founder.
What is Jennifer Devito's email address?
Jennifer Devito's email address is jd****@****ort.com
What is Jennifer Devito's direct phone number?
Jennifer Devito's direct phone number is +184541*****
What schools did Jennifer Devito attend?
Jennifer Devito attended Western Connecticut State University.
What skills is Jennifer Devito known for?
Jennifer Devito has skills like Management, Software Documentation, Project Management, It Service Management, Customer Service, Databases, Crm, Staff Development, Disaster Recovery, Medicaid, Servers, Active Directory.
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