Jennifer Devito Email & Phone Number

New York, Ny, Us

Responsible for all aspects and members of the Service Delivery team. Continued oversight over the day-to-day activities of the team as well as Client Facing responsibilities.Managing a team of Technical Engineers, ensuring adherence to SOP and meeting metrics and KPI's to provide exceptional technical and customer services to our clients.

As Senior Client Success Manager Jennifer is responsible for the day to day as well as strategic planning and operations for the department. Working with a team of Client Success Managers and Technical Engineers Jennifer fosters collaboration between the team to deliver an exceptional customer service experience as well as ensuring technical metrics are met and clients infrastructure and networks are secured and properly monitored.

Danbury Ct

Jennifer leads a team of account managers providing IT service and support for our large client base. Identify training opportunities and work with the team to ensure our clients environments are optimized and mitigated of security risks. Review of organizations processes and modifying our approach is critical to maintaining our clients infrastructure.Develop and adapt the on boarding material for our client service department staff to continue to provide our clients with the highest quality of customer service. Ensuring the work environment fosters growth, teamwork and ingenuity.

Danbury Ct

The Network Support Company is a trusted advisor to businesses that value IT. We’re a one-stop destination, bringing enterprise-level technology, expertise, discipline and best practices affordably to companies for 20 to 1,000 employees to satisfy their need for increasingly sophisticated, mission-critical technology solutions.IT Service Delivery Department. Responsible for ensuring clients receive quality customer service and IT services in a cost effective, efficient and comfortable environment. Jennifer works closely with clients to ensure their networks are being managed effectively. -Manage a team of Support and Managed Services technicians- Responsible for employee reviews, career development and training-Single Point of contact client relationship management-Client Billing and Project Management- Project Scheduling, implementation and remediation- Quotes, renewals and invoice review- Implementation of VOIP phone systems- LMS development and creation

TNSC IT Service Delivery Department. I am Responsible for ensuring clients receive quality customer service and IT services in a cost effective, efficient and comfortable environment. Provide support services for internal account managers such as scheduling, invoicing and other adminstrative duties.

Auditing of patient charts at 12 branch location to ensure compliance with Department of Health Regulations.Tracking of all patient service plansManage program staff to waiver guidlinesOversight and tracking of all Incidents in accordance with Dept. of Heath RegulationsTracking and disseminating Waiver Referrals to appropriate branch staff to start interview processTraining branch staff on Dept. of Health regulations for documentation to satisfy audits and ensure compliance.Continuous monitoring of patients Medicaid to ensure there are no code issues to ensue prompt payment

Armonk Ny

Contacted current clients to fill weekly sales ordersProduced unique product "labels" for current customersParticipated in Fancy Food ShowVisited prospective clients for new businessVarious office duties