Jennifer Devoll Email & Phone Number

Washington DC-Baltimore Area

National Harbor, MD

• Acts as primary contact for group sizes of 10 to 300 attendees, develops close relationships with clients, presents solutions to challenges.
• Ensures precise pre/post-event billing, collect deposits, and prepares cost estimates in Excel.
• Negotiates food and beverage upgrades to stay within client’s budget and maximize revenue, producing over $1 million, while providing accurate forecasting.
• Prepares all pertinent event documentation to communicate effectively across hotel departments.
• Corresponds with Clients in person and over the phone to guide them through the event details.
• Executes food and beverage, meetings, travel, AV, power, and IT for events. Managed on site logistics and any client pop up needs.

Gaithersburg, MD

• Supports DC Downtown Sales Managers to drive business to Marriott/Starwood hotels.
• Prepares proposals, contracts, and letters of intent documents throughout the sales process.
• Runs daily reports to update executives on their progress throughout the previous month, week and quarter.
• Designed and maintains hotel/manager tracking board to provide updates with revenue progress.
• Gathers required information from client voicemails distribute leads to Sales Managers.
• Hotel champion for the Courtyard Washington, DC/U.S. Capitol.

Charlotte, North Carolina Area

• Coordinated guest reservations and other clerical duties while upholding The Ritz-Carlton Brand standards.
• Partnered with sales team to coordinate amenities, block groups and entertainment by following detailed resumes to ensure experience is to The Ritz-Carlton standard.
• Acted as concierge, arranging dining reservations, tours, car services and requests with property.
• Trained new employees on The Ritz-Carlton Brand Standards, Computer Systems and Forbes Standards.
• Consistently mentioned by name in guest Gallup survey for outstanding guest service.

- Trained new Cast Members in proper safe operation of the Great Movie Ride.- Maintained all safety precautions while delivering tours using a heavy and distinct spiel.- Promoted heritage and Disney storytelling as an “On With the Show” Facilitator for Disney’s Hollywood Studios.

The Walt Disney World Resort

- Worked closely with displeased guests to assess their concerns and work with members of The Walt Disney World Resort community to provide individual and appropriate resolutions.- Assisted Guests in vacation planning, ticketing, dining reservations, and themepark Fastpass+ selections.- Maintained a calm and professional attitude in the face of guest.

Charlotte, North Carolina Area

- Assisted producers with content research, guest interviews, and researched multi-media opportunities for the broadcast.- Worked closely with the production team including tape logging, editing, cue sheets, and camera operation.- Operated video cameras, lighting equipment and editing programs such as Final Cut Pro, Photoshop, Illustrator, Dreamweaver, as.

Columbia, South Carolina Area

- Maintained media equipment inventory.- Greeted, registered, and issued equipment and studio space to media students.- Assisted students in operation of camera equipment and computer programs.