Claremont is a behaviour change consultancy, working mainly with charities, public sector and health clients for social good. I'm working with them to devise and implement an achievable, realistic marketing and new business plan that supports agency growth.

Headland consultancy is an award winning, fast growing group of specialists in financial and corporate communications, public affairs and campaigning. Hired just as the pandemic hit, this was a dual role which combined my marketing and communications experience with my understanding of agency culture, people and dynamics. - Leadership and people management: Led and resourced the support team, responsible for ensuring the needs and requirements of the agency are met (PA, Office, Front of House, HR, IT). This was particularly complex during and after the pandemic as things were constantly changing. I also became a personal manager, supporting individuals with career development.- Marketing planning and delivery: Supported each area of the agency in their own marketing efforts, ensuring each specialism had an equal focus and that it was cohesive and unified towards business development and growth. In my time there they were Agency of the year three times, they rebranded, had a leadership change and navigated the cultural challenges that the pandemic created. I helped implement and roll out a new CRM within the business, as well as a new website and visual identity.

Great State is an independent digital agency based in Bristol and London. I joined to develop and help launch a full programme of marketing activity together with the Group CEO, New Business Director and my direct report, the Communications Executive.We released two research reports (one on customer experience in the travel sector and one on Digital transformation) and delivered interesting events, relevant thought leadership and PR opportunities that boosted their reputation and helped feed the new business pipeline.

Lead for London and EMEA Marcomms efforts in this Global WPP Digital agency. Supporting a global Marketing team and reporting directly to the EMEA CEO.Key achievements:- uplift in PR coverage by 85% in first 6 months- featured in the Campaign School Report for the first time in 2017- managed award submissions for the agency's adidas GLITCH project, winning 20 awards across 9 different shows (including 5 Cannes Lions).

Managing all communications, marketing activity, awards submissions and social media outputs for this award winning BBDO agency. Reporting directly into the CEO and ECD of this 280 strong company, but working under own steam to meet objectives and achieve agency goals. • Internal and external communications: strive to increase the agency’s profile and enhance its reputation within the industry. This includes but is not limited to press announcements of upcoming work, launches, senior hires, new business wins, comment and profiles. I also manage the internal communications (including for a recent office relocation) and draft regular emails and newsletters. • Surveys and profiles: Complete the annual ‘agency of the year’ submission for Campaign Magazine (where we have been runner up for two years in a row, most recently winning it in 2015) and the biannual ‘School report’ questionnaires, where we have also consistently ranked 8/9 for two years running (most recently 9/9).• Award entries: coordinate proof and manage award entries across the agency, working to ensure that entries are submitted to the highest standard. Turn these award entries into compelling case studies that can be used on our website, in and around the office and new business documents.• Social media engagement: responsible for the content, scheduling and messaging for the social media channels to increase engagement, highlight expertise and create new connections with prospects and influencers. • Web design and delivery: regularly maintain, update and where necessary make changes to our own company websites. Upload, edit and publish all web content – ensuring that the content is current and accurate.

A new full-time role was created for me to build our marketing programme, working closely with the support of the director responsible for marketing. • Developing the annual marketing plan within budget; ensuring that all campaign activity reflects the values, brand and narrative of the agency.• Successfully organise and promote regular external, internal and client events.• Produce, oversee and disseminate our marketing materials (including booklets, reports, infographics and briefings) both internally and externally.• Regularly maintain, update and where necessary redesign our own company websites (Drupal and Wordpress). • Responsible for the content, scheduling and messaging for the social media channels• Monitor and evaluate own performance and competitor activity.• Put together regular mailings and event invitations using email marketing software.

Provided support for an eclectic mix of client teams and individuals across the agency.• Collated press cuttings, pulled together coverage books, presentations and display boards.• Liaised with stakeholders and the media to generate support and achieve campaign coverage.• Complied media lists and cuttings searches using Gorkana, Media Atlas and Lexis Nexus.• Organised large meetings, dinners and conferences for one of the agency’s biggest clients.

Practice management of 13 Senior Consultants in a small but busy local consortium. I was employed when the company was first founded and it had doubled in size by the time I left. As the only employee, I took sole responsibility for the smooth running of the business in an administrational and secretarial capacity, and consistently contributed towards company profitability and growth. • Organised and synchronised multiple very specific and busy diaries. • Extensive liaison with clients, internal and corporate external bodies. • Full responsibility for financial paperwork including costing, quoting, invoicing, and debt collecting.

Provision of comprehensive administrative support to the entire department. First point of customer contact, handled confidential and legally sensitive information with discretion.• Ensured the unit was sufficiently staffed, adjusting the rota to meet tight deadlines.• Compilation of key medical data including maintenance of the National Burns Database.• Gained extensive experience dealing with clients and members of the public at all levels, managed difficult situations with tact and diplomacy.