Jennifer Downs Email & Phone Number

Prague, Ok, Us

Bill and Pre Bill review for over 26,000 electric meters and Fiber accounts. Processing of service orders Communication with various departments to ensure accounts are at the correct status and rateTroubleshoot discrepancies in usage and billing totalsCorrect billing discrepancies per management, supervisor and approved requestsBalance Accounts ReceivablesProcess ACH payments for auto drafting accounts per billing cycle Member of CVEC’s Outage Team designated to answer members calls during large outages and coordinate for around the clock coverage when deemed necessary

Key member in research and implementation of auto processed service orders, reducing time spent per account and/or service order request Answering members phone calls and in office visits Create service orders for new service, change of hand, reconnect and disconnects per member requestCalmly and professionally diffuse situations in which members were dissatisfied or wrongfully charged for servicesExplain billing and usage Assist with paymentsWork non pay disconnects as backup to Non Pay CoordinatorTrack Promise to Pay funds issued by agencies for payments on member accountsExplain, set up and track payment arrangements

Worked closely with AGM and Business Committee to open Ioway Casino. Manage management staff calendars and meetings Assist with coordination of contractors, staff and projects in order to complete a successful opening by deadline date Responsible for communication between executive and managements staffCoordination and scheduling of management staff ensuring proper coverage on casino floor Review of resumes, , setting interview times and staff availability, participation in interview and hiring process Essential member of team responsible for opening the Ioway Steakhouse including menu development, equipment decisions, smallware purchasing, staff training and developmentDevelopment of training manual for Ioway SteakhouseAssist with employee retention program and coordination of employee events

Prague, Ok

Worked to turn 120 day invoicing into a 3 to 5 day turn around process, increasing AR payments received by 2 quarters. Invoiced over 20% of all jobs completed Invoiced for trucking, rig crews, roustabout crews, bulldozer and grader jobsMaintained knowledge of billing rates based on time and material, per company billing ratesWorked closely with management, supervisors and crew chiefs to ensure accuracy and prevent discrepancies in invoicing

Shawnee, Ok

TAA (Trade Adjustment Agreement) coordinator for East Central area. Assessments including interest and abilities, professional needs, application and acceptance, coordination with state and national coordinators to ensure funding for TAA educational recipient, worked closely with educational institutions to ensure success, and job placement Youth Program assistance including training, development and implementation in accordance with Oklahoma state guidelines, on the job training coordination Resume developmentAssistance with unemployment claimsJob search assistance

Seminole, Ok

Receptionist dutiesPre employment assessmentsCoordination of applicants, applications and interviews

Shawnee, Ok

Proctoring of all required testing for GCTC and the State of Oklahoma including Oklahoma Workplace Readiness Certification, CNA, CMA, and Tattooing licensing. Competency testing for GCTC classes for advancementPre entrance exams for class placementWorkplace Readiness including interviewing etiquette, professional dress and mock interviews Character Counts coordinatorWorked closely with GCTC grant writer to obtain grants responsible for the building of the GCTC Aviation complex