Jennifer Dyson work email
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Jennifer Dyson personal email
My 16 years of technical support has provided me with the ability to multi-task, prioritize and to adapt to an ever changing environment. My work in field support and executive support has strengthened my interpersonal skills and ability to work under pressure. My attention to detail and research skills will be an asset to a department looking for a self-motivated individual looking to gain and share new information in a team environment.
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Info Security Analyst IiKeycorpCleveland, Oh, Us -
Info Security Analyst IiKeycorp Jun 2015 - PresentCleveland/Akron, Ohio Area• Create, modify, and delete non-human IDs and passwords from identified technologies within established team SLAs• Plan, Stage, and Reset NHID passwords are part of the scheduled Change process • Create, modify, and delete non-human ID accounts within Cyber Ark. • Setup, process, and support access across various platforms, databases, and applications.• Ensure created IDs have the appropriate levels of security access, based on a least privilege security model• Enforce security policies as defined by Corporate Information Security• Utilize IDM and TNS systems to process requests for non-human ID setup• Partner with teams across technology platforms to develop provisioning standards and procedures.• Document defined processes and procedures• Collaborate with Project teams, LOB’s, ACS’s, Support, and/or vendors to meet NHID Project -
Team Lead/It Support ProfessionalCompucom Feb 2011 - Jun 2015Cleveland/Akron, Ohio Area• Resolved Desktop and Hardware issues for about 3500 end users at Key Bank’s Tiedeman location• Support for executive staff• Provided end user training for new hires and clients receiving new equipment• Responsible for the end of life/PC upgrades • Repaired hardware on HP systems• Assisted on KeyBank’s Desktop Modernization Project: the corporate wide upgrade for over 24,000 PC’s to Win 7, IE 8 and office 2010• Diagnose and repair network and wireless connection problems on Windows 7 platforms• Managed work queues, assigned daily work and projects to team members• Attended weekly partnering meetings to go over any issues, concerns, upcoming events with the field services team -
Team Lead For National Field SupportKeybank Jul 2003 - Jan 2011• Resolve escalated calls from team members• Participate in management meetings • Participate in employee performance reviews with manager• Act as a liason between NFS and the clients we support• Support all PCs and their peripherals which includes HP, Dell as well as Xerox printers -
Senior Level Helpdesk AssociateKeybank Mar 1999 - Jul 2003• Received escalated calls from 1st level support to resolve user concerns with specific applications, including Windows 95, NT, Windows 2000, Windows XP and numerous industry specific applications• Responsible for the overall troubleshooting and maintenance of all PC and Mainframe applications utilized by Key Bank employees and LOB’s• Implemented a knowledge base for co workers to reference when assisting their calls • Prepared documentation and training materials for new hires/coordinated training classes• Ensured SLA is met with regards to unresolved tickets in our department’s queue• Assisted in resolving issues with upset clients
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Customer Service RepresentativeProgressive Corporation Sep 1997 - Feb 1999• Responsible for insurance tracking for over 40 clients • Secured the financial responsibility of our client’s customers• Handled calls from upset clients• Resolved 100+ customer accounts daily by actively using analytical and problem solving techniques• Resolved priority customer account issues• Certified within the Progressive companies for customer service
Jennifer Dyson Skills
Jennifer Dyson Education Details
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Finance -
Austintown Fitch
Frequently Asked Questions about Jennifer Dyson
What company does Jennifer Dyson work for?
Jennifer Dyson works for Keycorp
What is Jennifer Dyson's role at the current company?
Jennifer Dyson's current role is Info Security Analyst II.
What is Jennifer Dyson's email address?
Jennifer Dyson's email address is je****@****ank.com
What schools did Jennifer Dyson attend?
Jennifer Dyson attended Kent State University, Austintown Fitch.
What skills is Jennifer Dyson known for?
Jennifer Dyson has skills like Troubleshooting, Software Documentation, Disaster Recovery, Vendor Management, Lotus Notes, Technical Support, Help Desk Support, Active Directory, Process Improvement, Windows Xp, Management, System Administration.
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Jennifer Dyson
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