Jennifer Eichfeld Email & Phone Number

Northfield, NJ

Northfield, NJ

• Responsibilities
• Manages a team that supports multiple software products and platforms including web based and on-premise with varying sized projects while meeting deadlines and addressing immediate bug fixes
• Functional and regression testing utilizing the application of software QA industry practices, techniques and tools to provide defect triage while organizing downstream testing activities
• Query SQL, MSQL, MySQL databases
• Familiar with automation scripts and processes as well as other API testing approaches
• Currently support two separate products utilizing Agile scrum ideology

Mays Landing, NJ

• Technical operational support for web based communication system for the schools, emergency notifications and collection industries
• Troubleshoot VoIP software issues, qualify, fix or escalate as necessary
• Salesforce.com Administrator
• Setup client accounts to utilize FTP for daily data processing, maintain and troubleshoot issues
• Point person on all SMS/Email software related issues and functionality
• Manage Quality Assurance Department

• https://www.linkedin.com/redir/phishing-page?url=%E2%80%A2Salesforce%2ecom system administrator for 50+ users; Full CRM Management.
• Administration; custom views for Leads, Contacts, Accounts, Reports
• Controlled access and security
• Documentation of workflows for enhancements
• Field creation and mass imports to populate them
• Mass imports and exports for Leads, Contacts, Accounts, Reports

• Extensive work with Access, from customizing pre-existing reports with complex formulas to customizing queries based on the information desired and designing a basic relational database
• Extensive work with Excel
• Hardware and software installations
• Troubleshooting and problem solving computers with software/hardware issues and basic networking issues for 13+ users