Jennifer Eichfeld Email & Phone Number

Northfield, Nj

Northfield, Nj

Responsibilities•Manages a team that supports multiple software products and platforms including web based and on-premise with varying sized projects while meeting deadlines and addressing immediate bug fixes• Functional and regression testing utilizing the application of software QA industry practices, techniques and tools to provide defect triage while organizing downstream testing activities• Query SQL, MSQL, MySQL databases• Familiar with automation scripts and processes as well as other API testing approaches• Currently support two separate products utilizing Agile scrum ideology • Provides training on all required applications for new hires and team members along with weekly planning and organization for team members• Creates and implements testing plans for large projects• Project/product management tracking in Jira, utilizing filters, dashboards, and writing queries. as needed• Responsible for testing various web portals and web based software in Edge, Mozilla Firefox, Chrome, and Safari• Responsible for testing mobile applications on both iOs and Android devices

Mays Landing, Nj

•Technical operational support for web based communication system for the schools, emergency notifications and collection industries •Troubleshoot VoIP software issues, qualify, fix or escalate as necessary•Salesforce.com Administrator•Setup client accounts to utilize FTP for daily data processing, maintain and troubleshoot issues •Point person on all SMS/Email software related issues and functionality•Manage Quality Assurance Department•Work with developer/programmers on existing issues and new features• Technical writer for all new feature requests•Run database queries as needed/requested using MySQL•Work closely with customer service to help solve client issues and address client's immediate needs•Manage new features from requirement gathering, documentation, testing through to training•Track all feature/bugs for responsible industries with ticketing software•Diagnose and solve call engine issues remotely in Linux•Assisted with the installation, upgrades and troubleshooting of office pc's•ESRI Certified

https://www.linkedin.com/redir/phishing-page?url=%E2%80%A2Salesforce%2ecom system administrator for 50+ users; Full CRM Management.•Administration; custom views for Leads, Contacts, Accounts, Reports•Controlled access and security•Documentation of workflows for enhancements•Field creation and mass imports to populate them•Mass imports and exports for Leads, Contacts, Accounts, Reports•Custom reports and dashboards•Coordination with marketing department for mass emails and mailings•Managed all cases opened and created custom reports for follow up•Training and support for 50+ users •Wrote and Managed SQL Reports through Enterprise Manager along with updating and developing Crystal Reports.•Developed views, fields and queries in SQL for forecasting software along with modifying SQL tables as needed.•Demand Works (sales & forecasting software) support to include running sales analysis cube for Regional Sales Managers, responsible for keeping up-to-date and accurate data, responsible for maintaining accurate forecasting numbers, established and maintained item links when items were replaced or discontinuedhttps://www.linkedin.com/redir/phishing-page?url=%E2%80%A2Salesforce%2ecom Administrator Certified

•Extensive work with Access, from customizing pre-existing reports with complex formulas to customizing queries based on the information desired and designing a basic relational database•Extensive work with Excel•Hardware and software installations•Troubleshooting and problem solving computers with software/hardware issues and basic networking issues for 13+ users