Jennifer Escobar Email and Phone Number

Act as primary point of contact for clients, keeping them apprised of all project developments for IRT platform while maintaining stellar client satisfaction.• Build effective partnerships with other internal teams to move project through all phases of the SDLC.• Develop and maintain project schedule, identify and track milestones, assess risks and identify and manage cross-functional dependencies• Manage ongoing reporting of project health and profitability to internal and external stakeholders.• Act as primary point of contact for clients, keeping them apprised of all project developments while maintaining stellar client satisfaction.• Establish baseline requirements and manage change control throughout the development process.• Acts as a Subject Matter Expert and troubleshoot live study issues to ensure system is working as expected.• Provide mentorship to incoming team members.• Triaged Production incident que for period of six months.

· Act as primary point of contact for clients, keeping them apprised of all project developments while maintaining stellar client satisfaction· Build effective partnerships with other internal teams to move project through all phases of the development process.· Develop and maintain project schedule, identify and track milestones and identify and manage cross-functional dependencies and risks· Act as subject matter expert on client clinical study protocol· Manage ongoing reporting of project health and profitability to internal and external stakeholders.· Conduct end- user training· Manage issue resolution for studies in maintenance, including troubleshooting

• Define timelines, budgets, deliverables, milestones and allocate resources for multiple projects. • Successfully managed online CPD Telehealth course project from initiation phase through to completion; including contributor contracts, marketing, coordinating with IT and external course directors for development of the course. • Facilitate CPD enrollment management. Trained and supervised graduate assistants to support this process.• Developed and presented a Project Management skillshare attended by over thirty employees. • Successfully led the development and implementation of an online program manual for the Online Prerequisite program. • Collaborate with the Office of Strategic Communications to maintain current website content for Health Professions Education (HPEd) and Online Prerequisites.• Work closely with HPEd and Online Prerequisites Program Directors to develop and implement marketing strategies for the programs enrollment strategy. • Project and analyze HPEd and Online Prerequisite budgets. Track expenses and monitor spending to stay within program and project budgets • Process and track purchase orders, check requests and business expense reports via online accounts payable and CPD systems. • Maintain, track and update student files with their CVs, biosketches, and documentation for graduation audits, while tracking student progress to ensure successful program completion. • Manage relationships with internal and external vendors. • Facilitate collaboration across departments to complete department specific marketing goals. • Staff and sit on the multiple committees including: Justice, Equity, Diversity and Inclusion (JEDI) HPEd PhD Executive Committee and Interprofessional Activities Committee. • Collaborate with enrollment marketing to manage HPEd PhD lead reporting and lead communication process.• Manage Online Prerequisites and Health Professions Education course faculty and term lecturer contracts.

• Successfully implemented the use of Teams as a collaboration tool within the department. • Served as first point of contact for HPEd and Online Prerequisites program inquiries from prospective students by monitoring department and program email, phone, and online chat; be well versed in program curriculum, course offerings and schedules. Maintained appropriate office systems, word processing, databases, drafting basic correspondence, copying, filing, processing forms and requisitions while ensuring accuracy. • Developed and managed dissemination of Online Prerequisites welcome letters for all semesters.• Monitored database systems for accurate program records of faculty, alumni, and program accomplishments; course syllabi, and student files, event preparation, enrollment management and communication.• Processed and tracked purchase orders, check requests and business expense reports via online accounts payable. • Supported social media efforts and activities by creating content using Canva.• Planned, staffed and executed multiple events during the academic year.• Attended and oversaw logistics for occasional weekend and evening events.• Participated in monthly webinar events.

Maintain a high level of customer service at all times Schedule Patient appointments in accordance with monthly and daily patient goals Verify patient eligibility for dental benefits and create patient co-payment estimatesMaintain detailed patient records in a fast-paced environment Collect payments, co-payments and deductibles and assist in reconciling patient accountsCreate insurance claims and submit pre-authorizations to insurance companies on a timely basis Assist with presenting and/or explaining treatment plans to patientsCreated training manual for office procedures

Eliassen Group is all about connecting highly skilled people who have the desire and ability to contribute to helping our clients successfully address the many challenges that arise in the course of running their businesses. We have decades of experience and continuity in our own staff that allow us to really know our clients and the consultants we provide; creating good culture and skill fits for both. Please visit us at www.eliassen.com for more information.

Eliassen Group is all about connecting highly skilled people who have the desire and ability to contribute to helping our clients successfully address the many challenges that arise in the course of running their businesses. We have decades of experience and continuity in our own staff that allow us to really know our clients and the consultants we provide; creating good culture and skill fits for both. Please visit us at www.eliassen.com for more information.

-Update client relationship management system with client and prospect information-Establish reports to facilitate coordination of marketing campaigns-Eliminate outdated materials, destroying them or transferring them to inactive store, according to file maintenance guideline or regulatory requirements-Perform general office duties such as typing, operating office machines, and sorting mail

-Promoted from cashier to supervisor to manage all front-end cashiers to ensure they are providing great customer service-Responsible for cashier set-up and end of day deposits needed for seamless daily work flow-Provide customers with high quality service by handling any and all requests or complaints

-Updated case work database regularly with notes or documents submitted by case workers-Developed correspondence for members of the Lawrence community-Researched relevant topics for casework-Answered incoming phone calls and attended office lobby