Jennifer Gilroy Email and Phone Number

• My duties involve working on Social Media engaging customers real time situations, within the public domain.• I have to work to make sure we are hitting targets on service levels of a 2 hour response time.• For this role I need to have strong customer service skills to ensure total customer satisfaction, strong writing skills with the ability to present product benefits and details.

Based on backline team.• My duties involve working cases from queues which come from either store or frontline as they may take longer to resolve than standard queries.• I have to work to KPIs so work in the most time and cost effective manner while delivering a high standard of customer service.• Other duties involve all relevant admin work using systems such as SAMs, HDI, Viper and Microsoft Office. I also assist with taking Frontline calls when required.

• Duties involve responsibility of 540 accounts building rapport and personal relationships with customers to encourage growth of accounts, working to targets and strict time management.• During my time at The Packaging Company I am Accounts Manager to a large Accounts Base I regularly call my customers to see if they needed anything and offering them special offers this help to build strong relationships with them to make sure they are happy and continue to use us for their packaging supplies. • I am targeted on profit and new business that I bring in to the company or customers on a 6 month lapse.

• Duties involve managing 6 accounts 2 being key accounts building strong relationships and rapport to encourage growth of accounts. • Also general customer services, sales and reception calls and all administration.• During my time at SBA I have learnt so much about the Industrial sector advising customers on various things such as PPE, Plastics, rubbers, ducting, adhesives and fixings among many other industrial consumables and safety products. • I am the port of call taking orders, arranging collections, sourcing items they need and anything else they may require. • I am also on the sales team taking inbound and outbound calls and completing all administration need.

• Duties involve managing 6 accounts 2 being key accounts building strong relationships and rapport to encourage growth of accounts. • Also general customer services, sales and reception calls and all administration.• During my time at SBA I have learnt so much about the Industrial sector advising customers on various things such as PPE, Plastics, rubbers, ducting, adhesives and fixings among many other industrial consumables and safety products. • I am the port of call taking orders, arranging collections, sourcing items they need and anything else they may require. • I am also on the sales team taking inbound and outbound calls and completing all administration need.

• Duties involve helping customers with queries such as, late deliveries, product queries and unsatisfactory service, to make their business more comfortable with us.