Jennifer Guy Email & Phone Number

London, England, United Kingdom

ServiceNow are a dynamic and rapidly growing software company with a strong sense of dedication to their customers. As part of this dedication, my role sees me planning and executing strategic Executive level briefings, resulting in increased customer confidence, measurable opportunity development and expansion.I work closely with the sales teams to develop engagements, balancing customer objectives and sales goals. By cultivating relationships across the company, I am able to identify the best speakers to deliver the appropriate level of messaging to our customer's executives as well as managing all other planning and logistics to ensure an excellent customer experience.

London, United Kingdom

Unicorn Events were an ​award winning​, ​global​ brand experience agency based in London and New York. I was the ​project lead​ on creating a number of shared experiences by telling my client’s brand ​stories​ through large scale conferences​, ​incentives​ and​ brand experiences​ to connect brands to their audiences. My clients’ industries ranged from technology and hospitality to law and pharmaceutical brands.Project highlights included:- Paris ​incentive​ for 80 attendees for Extreme Networks- Sales kick off ​roadshow​ for up to 300 delegates in both Belfast & Vienna for IHG- Sales Enablement conference for over ​500​ delegates with ancillary meetings and events in London for Showpad- First time EMEA ​conference​ for a global law firm in London for 120 attendees & securing the repeatevent for 2020 for GQ LittlerAreas of responsibility:- Account Management and the development of expanding relationships with current accounts as well as supporting potential new business opportunities- Client management - leading regular client calls and meetings updating them on the progress of projects and completing regular client health checks- Project Management - from pitch to delivery, involving producing project plans and timelines, compiling proposals, reviewing contracts, managing budgets and completing event workbooks - Proposal management – leading on ​client brief​s and proposals for events within the portfolio- Leading​ the junior team on research required and pulling together budgets- Venue and supplier ​sourcing​ and ​management- Delegate management​ & event website creation across multiple platforms including Aventri & Bizaboo- Working with production teams from ​concept​ to creation- Logistics​ - travel, transfers, room blocks, delegate & crew coordination- Management of project and ​onsite team

London, England, United Kingdom

SevenEvents delivers global meeting & event management services including venue finding, incentive travel & conference management for a wide range of corporate clients.Joining as an Event Executive, I was involved in proposal writing & budget planning for a wide range of event types, including conference, brand activations & corporate incentives. Once a proposal was confirmed, I was then involved in the logistical planning and onsite support when required by the client.Areas of responsibility:- Proposal writing​ for a range of events such as conferences & corporate incentives- Preparing event ​budgets​, event workbooks and logistics- Onsite support at events such as registration, session moderating, ​supplier & client liaison

London, England, United Kingdom

Based on the Accenture dedicated team, the role involved sourcing venues and suppliers for all their UK & Ireland meetings & events including; small meetings, large conferences & seasonal social events with numbers varying between 5 – 1,000 delegates. As a team of 7 we collectively worked on approximately 2,000 enquiries each year.Working as a senior member of the team, my responsibilities involved working with high level clients or larger projects, acting as a mentor to junior members of the team, training new starters and managing the team workloads by distributing new enquiries as well as onsite support each month facilitating induction events each month.Areas of responsibility:- Account Management​ - Client liaison, identifying needs and key success factors, managing expectations and dealing with high level complaints- Venue Find​ ​- ​Negotiation​ and liaison with a range of supplier types & ensuring excellent cost savings, added value, commission, payment & cancellation terms. Venue and supplier ​research​ based on client’s requirements and needs before preparing ​accurate​ & ​detailed​ venue quotations for clients in their preferred format- Event Management - Running Accenture’s Monthly Experienced Hire Induction sessions by being the main point of contact for venue, delegates, ​speakers​ & AV suppliers on the day and running all onsite logistics- Team Management​ - Supporting junior team members, providing necessary training on policies and procedures and day to day support as required. Distributing all new enquiries to team members based on their capacity and experience

London, Greater London, United Kingdom

As Senior Account Coordinator, I was responsible for handling all levels of enquiries within the team. It allowed me to gain excellent knowledge of client specific preferred venues, destinations and take on complex briefs. I also gained a high understanding of currencies, taxes and am highly skilled in client and supplier liaison.Part of the role means that I played a big role in training new starters and junior staff.

London, United Kingdom

Southampton, United Kingdom

Involved in the sales and promotion of various facilities of the University across all areas of the campus and responsible for the organisation and co-ordination of all events plus generating reports on statistical data such as enquiry sources, customer feedback, room usage and competitive data. Areas of responsibility:-Responding to enquiries and actively pursuing sales leads by conducting viewings, producing quotations and contracts and turning them into confirmed bookings. -Being responsible for the organisation of conferences and events held at the Conference Centre and VIP events throughout the University campus.-Development of promotions and sales activities-Assistance in the preparations for moving our current venue to a new building and launching the new venue-Liaison with the Facilities team, contractors and external partners to co-ordinate all event requirements-Networking and account management-Bringing creative event concepts to meetings with non event industry professionals

Bournemouth, United Kingdom

The Hallmark Hotel & Spa Bournemouth has 83 bedrooms, 5 meeting rooms which are multi-functional in use, and can cater for up to 250 delegates. Areas of responsibility:-Making new business sales calls, following up leads and booking appointments.-Supporting the handling of incoming enquiries for room accommodation, conferences, events and weddings from the initial enquiry stage, ensuring that the information discussed and sent to potential clients is conversed in a professional and accurate standard, either on the phone, via Email or in person.-Undertaking client meetings and show-rounds to develop awareness of the Hotel.-Logging enquiries and customer data as outlined by the Sales and Events Manager and that enquiries are followed up in the given time agreed.-Ensuring the sales diary is kept up to date and accurate. -Updating client information on the sales database.-Understand and demonstrate the importance of upselling opportunities prior to and during functions and make the most of these opportunities as and when they arise.-Producing accurate weekly function sheets and to distribute and discuss them with the Operations team accordingly.-Researching possible revenue creating opportunities.-Hosting promotional events at the Hotel and offsite.-Assisting with the development of promotional materials.- Supporting the reservations process by inputting reservations, sending confirmations to guests and handling enquiries when needed.

Poole

Primarily working on the Copy Centre, printing, copying and finishing a range of documents and reprographic products, as well as maintaining the machinery. This developed many skills including customer service, time management and work prioritisation. Extensive product and process knowledge enabled me to deal with customers quickly and efficiently, especially during busier periods while still being able to drive sales. Dealing with customers helped with great verbal, listening and written communication skills. Working both within a team and individually allowed me to develop my ability to delegate effectively and multi task.

Hemel Hempstead, United Kingdom

Professional Venue Solutions Ltd, known as pro-ven, is a leading agency used by corporate, association, third party and public sector clients to source suitable venues for conferences & accommodation. Through their technology, knowledge of the market and dedicated skills of their personnel, pro-ven try to obtain a more competitive rate.During my time at pro-ven I spent 6 months working in the accounts department as the accounts assistant where my role included: Reporting to the Commercial Director and Accounts ControllerWorking within pro-ven's finance team in a predominantly office-based roleHandling the finance aspects for a range of clientsNumeracy, enthusiasm and advanced computer and telephone skills The day to day role involved:1. Carrying out duties as specified by the Commercial Director2. Confident telephone manner3. Good Word/Excel/Email/Sage skills The last seven months were spent as an account coordinator in the operations department where my role included:Reporting to a designated Account ManagerWorking within a team of dedicated coordinatorsManaging the venue requirements of a portfolio of designated clientsConfident dealing with clients, suppliers and colleagues. The day to day role involves:1. Sourcing conference & accommodation venues for clients2. Tailoring client’s event requirements3. Liaison with clients once venue proposals have been sourced 4. Rate negotiation with hotels/venues5. Using telephone and emails to communicate with venues and clients6. Maintaining good working knowledge of the hotel industry and venues7. Liaising with hotel group representatives and sales team8. Day to day problem solving 9. Maintaining the client & venue database 10. Informing sales team when venues proposed are non-commissionable – and reasons for this and informing sales team of problems/ issues that require assistance

Ba (Hons), Events Management, 2:1

This course crosses the boundaries between marketing, customer service, finance, planning and other business skills to develop multi.

Gcse & A-Levels

10 GCSE's grades A-C A-Levels: English Language: B ICT: B Media: B