Collaborated with department leads and stakeholders to define project scope, establish timelines, and compile project plans. Led the rollout of innovative initiatives, industry tools, and programs across the organization impacting 250+ communities. Managed communications with third-party vendors to ensure smooth project execution, and coordinated timing of activities. Developed and maintained detailed project plans utilizing project management tools such as Excel and Smartsheets. Organized, and maintained project related documentation in channels accessible by project team. Remained nimble and adapted to fast-paced, dynamic work environments by quickly learning new systems, processes, and technologies. Routinely met with project stakeholders to ensure alignment on timing and progress. Scheduled team calls, and managed calendar invitations. Maintained professional and strong vendor relationships throughout the implementation of new systems and projects. Provided administrative support across departments as requested including Marketing, Client Services, and Operations. Maintained confidentiality of sensitive project information. Participated in discovery calls to learn about potential PropTech solutions. Rolled out 150+ properties on Spruce services, and acted as POC for organization. Collaborated with the marketing manager on marketing efforts involving 3 properties experiencing sensitivity around occupancy and traffic. Maintained portfolio scorecard for VP of Customer Experience. Project managed four corporate goals. Provided administrative support where necessary on projects. Worked with IVR and call centers vendors to identify appropriate call flows and settings to create consistency. Outlined correct processes and procedures for setup of IVR call trees. Supported marketing initiatives involving signage, and branding.

Project manager responsible for application of company CRM Salesforce Cloud, Salesforce Field Service Lightning, & Pardot with third party development team. Collaborated with team members to identify department software needs. Trained end users on new information systems and created educational resources for reference. Successfully onboarded 13 new company employees. Assembled training documentation and PowerPoint Presentations. Setup SquareSpaces Acuity Scheduling to manage sales team. Coordinated brand strategy, SEO, SEA, website management, and demand gen programs with third parties. Reviewed Google Analytics, and created a custom marketing dashboard in Excel to perform analysis on web analytics, and created reports to gain additional insight. Assembled a portfolio of 40+ documents used to educate homeowners on product and services. Created a Pinterest account with 1,000+ pins. Maintained brand consistency when uploading content on social platforms including: Yelp Business Page, Next-door, Angi's List, Pinterest, Bing Places, and Google My Business. October 2021 took on the responsibility of scheduling Facebook & Instagram social media posts via Later.com 3+ times per week. Coordinated company apparel and marketing collateral orders with vendors. Designed digital and print marketing content utilizing Adobe Indesign, Adobe Photoshop, Procreate, and Canva to achieve brand consistency. Established and promoted the first Blue Collar Scholars Scholarship fund for rising high school seniors, and current college students. Awarded $6,000 in scholarship funds to students residing within service areas. Executed community involvement initiatives, and team building activities. Recognized client and employee milestones. Managed $2+Million in company assets and tracked assets via Zubie. Scheduled DOT inspections, repairs, and branding of assets. Defined and documented company policies and procedures on Trainual. Researched, analyzed, and strategized new business opportunities.

Coordinated optimal driving routes for sales team operating in Montgomery County, MD, Washington DC, and Arlington County, VA. Answered the main office phone line averaging 30+ phone calls per day. Communicated estimate, and project scheduling changes to team members, and clients. Implemented new standard operating procedures for office personnel. Managed clients expectations and handled concerns. Maintained confidentiality of clients. Scheduled appointments for new, return, and existing clients. Provided exceptional customer service. Responded to clients within a timely manner. Managed office calendar containing 50+ appointments weekly for estimates. Learned industry terminology, while observing industry trends. Identified and established brand guidelines. Ordered new marketing materials and apparel for team. Coordinated the branding of newly acquired vehicles. Sent handwritten thank you notes to clients. Partnered with ABC 7 News to film to informational segments for homeowners. Met weekly to discuss business strategy, identify new initiatives, collaborate on industry trends, and update team members on project progress. Collaborated with third party to coordinate marketing related activities.

Provided exceptional customer service when helping prospects navigate the leasing process from start to finish in luxury apartment communities across Montgomery County, MD. Portfolios properties include Garden Style, Mid Rise, and High Rise with 250-400 units. Leased apartment homes sight unseen due to vast variation in floor plans unique features, and premium finishes . Qualified, nurtured, and tracked 100+ leads weekly via Yardi CRM system. Maximized ROI for community investors by providing recommendations on pricing generated by dynamic pricing software Yieldstar. Completed monthly community reports, web page audits, and property reviews in a timely manner. Maintained a clean and organized work environment. Problem solved resident issues and escalated issues to managers when necessary. Generated proposals for events based on budget, and presented ideas to managers. Communicated property events and information via Email blast, community calendar, Facebook, and Instagram. Designed and created social media content and fliers that aligned with established property specific and corporate brand guidelines. Coordinated and executed weekly resident events varying in scale. Created a fun engaging environment at social functions by incorporating themes and decor. Promoted philanthropic causes such as Alex's Lemonade Stand, The Brem Foundation, and Toys for Tots. Handled contract negotiations with vendors, and menu selection. Assisted in training and development of new onsite leasing agents using the property specific binders. Worked with team to coordinate, schedule, and execute community inspections and construction projects. Communicated scheduling and project updates with parties impacted via various communication channels. Engaged with ownership, contractors, and management during a capital intensive investigation and repair. JDRF Real Estate Games Participant.

Toured prospects around luxurious amenity spaces, fully furnished model units, and available apartments with modern finishes. Upsold apartment homes with premium finishes. Provided apartment recommendations based on information gathered from prospects during initial outreach that aligned with availability. Facilitated the leasing process from start to finish. Assisted in organizing, promoting, and execution of resident events. Managed community social media outlets such as Facebook, Instagram, Twitter, and Pinterest. Answered calls from prospects, resident, and competitors in the area. Participated in personal branding workshop with Bozzuto Management Sales and Marketing Interns and additional networking events. Volunteered with interns from the DMV at So Others Might Eat in Washington D.C. Gained knowledge on Fair Housing practices, and industry standards. Used resident portals to craft and send mass emails updating residents on property updates, community engagements, and maintenance activities. Created and presented a PowerPoint presentation to Bozzuto's Senior Leadership showcasing new business strategies and/or capital work projects. Performed cross training activities with maintenance team to understand and identify routine repairs. Utilized industry tools to provide various residential services: Lead 2 Lease, Yieldstar, Tournado, BuildingLink, Yardi, Conservice, and Corelogic. Assembled a detailed property specific binder containing community information, vendor contacts, and floor plans for current and future team members to reference. Observed and assisted with sale related due diligence activities.