Jennifer Hazel Email and Phone Number

Assist a variety of businesses at different revenue and growth stages in maintaining their operations and backend, including all technical operating systems and internal and external team management. Built out systems & operations systems for clients in administrative management, financial management, project management and client relationship management softwares. Created Standard Operating Procedures & instructional Assets for systems training, development and user friendly design for a diverse team and clientele. Developed client communications procedures and enhanced client experience operations for service-based businesses, with a focus on balancing client experience with operational efficiency.Create data tracking systems and procedures, and prepare regular data reporting to provide feedback and informed decision making for business owners.

Provided operational and program coordinator support to an online learning institute teaching organizations how to create more inclusive workplaces. Collaborated closely with the owner and visionary to pioneer an innovative approach to equity training, specifically aimed at fostering psychologically safe workplaces for Black, Indigenous, Women of Color. I integrated and developed a custom learning experience for users, and provided operational and logistic support for Institute launch. My responsibilities included compiling data, providing research assistance, and overseeing teams of interns tasked with conducting research and facilitating training sessions for C-Suite Executives in prominent organizations such as Telus, RBC, TD Bank, Dentsu, and Mondelez Inc. Partnered directly with the City of Toronto to deliver anti-Black awareness and anti-racism workshops & training to municipal employees.

Designed a custom client experience for a growing law firm, serving clients using effective communication, and a great operational experience in a regulatory environment. Created client onboarding and intake and information collection systems consistent with LSO regulations and requirements. Built client relationship management systems, and built a custom client experience for a newly merged law firm, in new brand voice, and ensuring new brand standards across all communications. Built Marketing Funnel, Drafted Designed & templated lead magnet for new brand and service. Developed Operational procedures and training assets related to the client service delivery goals and plan for the firm.

Self Employed as a freelancer supporting a diverse group of clients in a variety of industries with their operations, marketing, sales & client experience and enrichment. Provide client-facing services to lead meetings, provide organizational assets to manage accounts, client expectations around timelines and budget for operations and development. Served business at all development levels to scale their businesses with flexible office support services, and a realistic, holistic approach to growth and business management. Maintained and managed various softwares and technical tools related to a variety of industries and operational models and needs. Developed client communications procedures and enhanced client experience operations for service-based clients, coaches & membership based businesses. Provided marketing & live launch support as a project manager for new brands, email campaigns & new product launches. Helped to develop new products, projects and provided strategic advice on implementation within their existing systems. Managed teams of freelancers for implementation support, including scope, budget and timeline management for client projects. Worked independently as a freelancer, and as part of a team white labeling on client accounts. Adapted easily to the client’s work environment, and integrated myself into client business practices.

Provided excellent executive support around administration, project coordination, membership engagement and product development for an international coaching brand. Grew into an operations and sales coordinator role for the growing team, overseeing all systems, procedures and business assets essential to business operations. AS AN EXECUTIVE ASSISTANT & ADMINISTRATOR: As an administrator, managed the coach's calendar, scheduled appointments, and coordinated team meetings, travel plans and itineraries. AS A PROJECT COORDINATOR & EVENTS MARKETING MANAGER: As a project coordinator, assisted with project management and coordination of business and personal development programs, workshops and events. AS A CLIENT ENRICHMENT & COMMUNITY MANAGER: Developed and implemented a custom client onboarding experience for group coaching clients, and VIP Executive Clients and Mastermind groups. Independently supported clients with 1-1 coaching in the company’s coaching methodology. Facilitate the onboarding process for new members, ensuring a smooth transition into the community.Assist in the development and implementation of membership engagement strategies. AS A SALES MANAGER: Managed Sales team of coaches and community ambassadors for other coaches and affiliates. Oversaw and Managed Sales Revenue of over $1.5M group & executive coaching program. AS AN OPERATIONS MANAGER:Provided strategic support for product and service development and implementation in client engagement and transition of coaching materials delivery on educational platforms. Generated data reporting for marketing campaigns, live events and client re-engagement campaigns to support decision-making and strategic planning.Proactively identified areas for improvement and implemented efficient solutions, often before the client realized there was an issue. Was present and responsible for the growth of the business from a Pre-Revenue stage, to a $14-16M company* (*as legally valued in 2021).

Small business support services provider. Worked in a support capacity alongside entrepreneurs in an ongoing support capacity, and short-term larger projects.Gained excellent experience in a variety of operational and client support roles. Assisted clients on backend development and maintenance, and front end marketing distribution, customer service, sales and client-facing roles. Provided executive admin support, communications support, sales and custom client experience development. Grew and developed into a number of larger operational roles with clients in their businesses, and provided Project Management, Operational and Management services.TECHNOLOGICAL PROFICIENCIES: - Google Workspace & Admin Suite- Teachable, Kajabi, MARKETING: Mailchimp, Ontraport, Constant Contact, Kartra, Hubspot, Wordpress, Substack, Medium MGMT TOOLS: Click Up, Dubsado, Asana, Google Workspace, Trello, Coda, Linear, Todoist, Monday, Hootsuite

Provided freelance paralegal services for ontario-based firms needing flexible support. Provided services to with project overflow, practice management & file maintenance and organization, client intake and serving court documents. Advocate as a representative for clients in LTB, Small Claims & Debt Settlement Matters in the GTA. Member and License in good standing with LSO.

Worked in a support capacity to other lawyers and paralegals at a busy boutique immigration firm in downtown TorontoMaintained client files with attention to sensitive client information, including confidential personal and financial informationDrafted affidavits, immigration applications and sponsorship applications to Canada, and creating itemized lists of missing documents and informationFiled court papers, paid fees and filed appeals at Federal Court, the Department of Justice and the Immigration and Refugee Board

Acted as a liaison between various departments to organize and schedule meetings related to construction work in Toronto schoolsPrepared weekly and monthly status reports for management, and maintain up to date data records of budget allotments for ongoing projectsResponsible for the purchase and delivery of material and assisting with budgeting jobs and pricing future work to ensure responsible use of public funds. Worked to coordinate a variety of construction crews and programs to ensure services are delivered in a timely fashion for schools, trustees, and external consultants in accordance with union contracts and TDSB policies.Utilized problem-solving skills to deal with complaints and deadline challenges; worked with Principals, Head Caretakers and TDSB trades to find solutions to construction problems, referring to higher management when necessaryMaintained a working knowledge of public policy as it relates to both the TDSB, Ontario & Municipal Building Code, Standards and Provincial Trade UnionsTECHNOLOGICAL PROFICIENCIES: SAP Software Microsoft Word Microsoft Excel Microsoft Sharepoint