Jennifer Hendrickson Email & Phone Number

Los Angeles, California, United States

 Manage all aspects of full project life cycle for large hospitality hardware and cabling implementations. Frequently brought on to clean up projects that are on track to be over time and/or over budget and regain customer trust. Received internal and external accolades for setting projects on track resulting winning in follow up business.

Los Angeles, California, United States

 Managed payment of third-party vendor invoices for global hospitality company remodel and new store projects. Reviewed invoice detail against dispatch records for accuracy. Researched discrepancies and dispute inaccurate invoices ensuring corrections are made. Approved accurate invoices for payment. Responsible for ensuring customer accounts were paid timely and cleaning up aging invoices.

Los Angeles, California, United States

Contracted to NCR Corporation to project manage multiple rollouts on various major retail and hospitality customer accounts.

Los Angeles, California, United States

Contracted to NCR Corporation to project manage multiple rollouts on various major retail and hospitality customer accounts.

Greater Los Angeles Area

 Partnered with business users to analyze and understand their processes, conduct detailed research to recommend and implement new processes and solutions to business needs. Determined business requirements; created technical documents and high-level solution designs used to develop solution deliverables. Managed user expectations by accurately scoping projects, creating schedules and timelines and communicating unexpected changes to ensure successful and on-time solution delivery. Created user testing and training documents. Conducted User Acceptance Testing (UAT) for projects, implementations, system fixes and enhancements. Performed cost-benefit analysis and created detailed budgets to track project expenditures. Balanced the management of multiple projects simultaneously up to $1.7M.

Burbank, Ca

 Collaborated with TV and web producers to support updates for national marketing websites to deliver current daily, weekly and on-the-fly video and CMS content using video publishing and proprietary CMS platforms as well as HTML, XML and JavaScript files. Project Managed full life-cycle for SVOD marketing promotions and sweepstakes campaigns. Oversaw weekly rotating updates for national website to ensure content remained current; prepared artwork for SVOD website and updated website HTML files weekly with current titles. Proactively documented previously undocumented procedures. Mentored new web producer and Manager – Digital Marketing.

 Translated the demands of the owners into effective technology solutions, identified website enhancement opportunities and issues, gathered business requirements and benchmarked best practices and market trends to implement website improvements.  Analyzed website traffic and sales reporting to determine successes and areas where website could be improved to increase sales based on existing trends. Hired website developer and managed projects to ensure timely delivery of solutions to improve customer experience and maximize sales.  Recommended web-based POS improvements and assisted with researching and identifying new web-based POS/ERP solution.  Researched, wrote and published relevant olive oil related articles on the web to direct new business.

Los Angeles, Ca

 Assisted with strategic and creative planning of multiple teaching events and programs from the idea stage to plan execution. Created event timelines to meet deadlines and ensure proper detail preparation for successful events.

Burbank, Ca

 Exceeded Guest and Management expectations by consistently providing excellent external and internal Guest Service. Developed a streamlined system to track pre-made and made-to-order weekly gift basket sales electronically.

Glendale, Ca

 Participated in complete development life-cycle for POS software enhancements. Identified efficiencies to be included in annual POS software releases. Gathered business requirements from key stakeholders. User Acceptance Tested (UAT) software, documented and communicated updates to stores. Selected stores to pilot test new software and ensured critical bugs were fixed prior to chain rollout. Created and managed chain rollout schedule.  Project managed full life-cycle for annual store hardware refresh and Field Management laptop programs. Budgeted and selected stores for POS upgrades, created and adhered to project timelines to ensure on-time deliverables, scheduled technical resources and managed all key stakeholder, vendor and user communication throughout the process. Tracked hardware and ensured proper maintenance and repairs for District Manager and Regional Director equipment. Prepared analysis, budget and business justification to upper management for laptop refresh project.  Maintained technical and user training materials for POS technology platforms, including developing written procedures manual and DVD training tool for new technology. Developed and maintained written sales polling desk procedures manual; documented and updated Help Desk procedures manual.

Glendale, Ca

 Analyzed data from exception reports to make necessary detail corrections and ensure the integrity of North American store sales before updating the general ledger.  Partnered with stores and IT Help Desk to resolve system irregularities.  Performed User Acceptance Testing of POS and financial systems for applicable upgrades to ensure data was being collected accurately. Identified system related problems and partnered with IT to resolve them.  Core member of cross-functional focus groups and task forces to improve system functionality.  Member of the Y2K Team to ensure accurate data continued to be collected from January 1, 2000 forward.  Developed and maintained written sales polling desk procedures manual.

Glendale, Ca

 Worked closely with Disney Store managers worldwide to locate the sources of system-related problems. Remained calm while troubleshooting complex situations and ensuring the managers received courteous, professional service tailored to their individual levels of understanding.  Partnered with level 2 support staff to provide advanced problem resolution promptly.  Mentored and trained new Help Desk Technicians.  Responsible for documenting and keeping Help Desk procedures updated.

Glendale And Valencia, Ca

San Francisco, Ca