Jennifer Herrera Email and Phone Number

BMW Service Consultant responsibilities:Establish a critical and ongoing relationship with vehicle owners. Treat customers in accordance with all Dealership & manufacturer guidelines, policies and procedures. Keep customer abreast of vehicle status while in shop & ensure promised completion time is met. Write and verify all repair orders & supporting documentation for accuracy and completeness. Answer and follow-up with any customer related questions or comments. Refer to service history, inspect vehicle and recommend services in client's best interests. Responsibly promote the sales of appropriate services, parts & accessories to satisfy customer's needs. Serve as a liaison between the Service Manager, the Shop Foreman, Parts personnel, Technicians & Warranty Manager.

Responsible for managing a high volume used car reconditioning operation and a profitable retail service operation. These include preparation, execution and adherence to departmental budgets, and production & cost control; achieving high customer satisfaction; resolving associate and customer issues; and ensuring compliance with OSHA, EPA & Risk Management rules and regulations. Responsible for the management of associates that include: Service Consultants, Auto Technicians, Detailers, Painters, Cosmetics Technicians, Inventory and Parts Associates. Also required is the recruiting, hiring, training, developing, and retaining of operations personnel, along with performance management.

This position is responsible for managing the entire Auto Center and Associates, including the Assistant Manager, in Auto Centers with annual sales volume between $1.1 and $2.19 million. This includes, but is not limited to, selecting, scheduling, supervising, directing, managing, counseling, disciplining, and training of subordinates; analyses and driving of sales volume, customer service, profitability and performance; identification and solution of business problems; creation and implementation of competitive strategies; managing productivity standards; and overall Auto Center management responsibilities. Personally provides professional, timely and courteous service by listening carefully to customers, presenting Sears Automotive products clearly, and teaming with technicians.

Area Sales Manager • Drove and exceeded sales goals by executing Robinsons May initiatives. • Reviewed and utilized reports and created action plans focusing on deficient areas. • Identified best sellers and key items and communicated merchandise needs to optimize the Robinsons May process. • Ensured accuracy of promotional presentation and communicated advertising and sales information to associates.• Partnered with merchandising team to plan and execute floor moves, merchandised placement and sales set-up.• Coached associates to consistently deliver effective selling behaviors resulting in high customer engagement. • Reviewed and utilized associate scorecards to provide recognition. Developed and communicated strategies to improve results.• Coached associates to ensure weekly scorecard metrics were met through daily informal observations.• Recruited qualified team of selling-focused associates. Built benchmarks for future advancements and promotions and ensured all associate training was conducted in a timely manner.• Ensured assigned mentors engaged with new hires. • Coached associates on product knowledge by holding in-store product training with vendor representative.