Jennifer Hicks

Jennifer Hicks Email and Phone Number

Office Manager and Marketing Manager @ Cincinnati, OH, US
Cincinnati, OH, US
Jennifer Hicks's Location
Cincinnati Metropolitan Area, United States
About Jennifer Hicks

 Results-oriented professional with over nineteen years of solid and progressive experience in office management, supervisory duties, and customer service Exceptional leadership talents relating to team initiatives Adept in streamlining processes, introducing process improvements, and increasing productivity levels Skilled in performing within dynamically changing environments requiring focused decision-making Sound oral and written communication skills with clients and the public in one-on- one settings

Jennifer Hicks's Current Company Details
Pro Source Heating & Air Conditioning

Pro Source Heating & Air Conditioning

Office Manager and Marketing Manager
Cincinnati, OH, US
Jennifer Hicks Work Experience Details
  • Pro Source Heating & Air Conditioning
    Office Manager And Marketing Manager
    Pro Source Heating & Air Conditioning
    Cincinnati, Oh, Us
  • Pro Source Heating & Air Conditioning
    Office Manager / Marketing Manager
    Pro Source Heating & Air Conditioning Jul 2016 - Present
    Independence, Kentucky
  • Fl Green Team
    Marketing Manager
    Fl Green Team Sep 2015 - Jul 2016
    Fort Myers, Florida Area
    Manage all aspects of marketing department.SEO OptimizationPay Per ClickAdwords / Social Media Campaigns / Store Front CampaignsManaged Job Posting Ads Online & RecruitingContent writing & management
  • Convergys
    Customer Service Supervisor
    Convergys Aug 2014 - Sep 2015
    Fort Myers, Florida Area
    Supervised & supported sales & service department, assisted in answering inbound customer service calls as fit the needs of the business Floor Walker / trainer / sales trainer providing support for new hires and team members virtually via chat Assisting customers with billing Adding, updating or activating current services Upselling and Promoting Wireless Devices Including Apple and Samsung Products Troubleshooting wireless devices
  • Priority Heating & Air Conditioning
    Office Manager
    Priority Heating & Air Conditioning Aug 2011 - Aug 2014
    Cincinnati Area
    Managed all service and sales technicians, day to day office procedures, assisted in answering inbound customer service calls, developed and maintained all internet marketing campaigns and social media Working with owner to create daily processes and procedures Maintained all customer files Daily reports Trained new service and sales technicians on policies and procedures Payroll, Bookkeeping, Accounts Payable, Accounts Receivable Webmaster Market Research Developing, Implementing and maintaining internet marketing and social media campaigns and budgets through pay per click, virtual couponing and online storefronts
    View
  • Organized Living
    Account Manager
    Organized Living Sep 2007 - Aug 2011
    Cincinnati Area
    Focused on selling B2B and maintaining existing customer accounts with highest standardsWorking with National Sales managers as trusted liaison to gain new business and track business and sales in CRMWorking with existing customers to provide excellent customer serviceWorking directly with CEO and Vice President of Marketing by providing opportunity, pattern, and target analyst reportsMarket Research, assisted in design of virtual storefront, implemented all tracking processesAttending trade shows and eventsAccounts Receivable
    View
  • Ge Capital
    Customer Service Supervisor
    Ge Capital Sep 2003 - Aug 2007
    Cincinnati Area
    Managed all aspects of customer service sales initiatives by utilizing sound business acumen. Trained and coached employees to perform at optimal levels and meet their service and quality level goals Spearheaded efforts to maintain an above average quality score and customer satisfaction rating while also meeting and exceeding businessupsell goals Assisting customer service representatives with escalated calls / helpdesk Floor walker and assistant trainer for new hires Maintain Finance Accounts – Personal, Business, Equity Received the GE Americas Recognition Award on several occasions for excellent customer service
    View

Frequently Asked Questions about Jennifer Hicks

What company does Jennifer Hicks work for?

Jennifer Hicks works for Pro Source Heating & Air Conditioning

What is Jennifer Hicks's role at the current company?

Jennifer Hicks's current role is Office Manager and Marketing Manager.

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