Client Relationship Manager for multiple accounts in additional to Team Lead

- First line advocate for client needs- Maintain an established client cadence of strategic meetings and regular check-ins- Collaborate with clients on strategies and implementation for technology initiatives- Facilitate knowledge transfer and communication between technical staff and clients- Capital expense forecasting - Inventory lifecycle planning- Collaborate with technical staff to design solutions for clients- Review invoices prior to finalization- Respond to client questions about their invoices- Educate clients on cyber security initiatives and provide end user training- Provide coverage for teammates while they are out of the office- Provide account management orientation for non-account management personnel

Business Development ManagerManage Outside Sales Pipeline: - Network locally - Cultivate relationships with prospective clients - Create meaningful conversations with prospective clients that give them insight and recommendations for their technology at every step of the sales process - Generate intentional and useful proposals for both projects and managed services of prospective clientsManage Inside Sales Pipeline: - Regularly track our existing clients' technology performance and lifecycles - Road map future technology platforms and capital expense projects - On board and transition new and existing clients to a managed service platform - Oversee recurring sales opportunities and quotes including system replacement and service renewalsAs a member of our leadership team, I also contribute to the initiatives and direction of Dataworks.

- Account manager for 30+ active clients - On-board new clients - Grow business relationships to better understand and meet clients’ IT and business needs - Follow up with any client service concerns and see through to resolution- Work closely with service manager to stage and implement new technology initiatives for clients- Build configurations and quotes for new technology: - Extended knowledge of HP ProLiant Servers, HP ProCurve Switches, HP Desktops, HP Laptops and corresponding components - Complete small network design and redesign targeting business goals, best practices and budgetary concerns - Low-voltage data infrastructure design - Produce budgetary quotes for service renewals, network upgrades and capital budgets - Proactively manage, quote, purchase and renew expiring services (maintenance contracts, licenses, network services, etc.) including tracking of expiration dates - Manage clients' IT assets - Multiple miscellaneous management duties within the company

July-September, 2004 and July-September, 2005 - Routed and tracked regulated documents between departments, reviewers and collaborators for submission, revision and implementation. - Decreased turn around time and streamlined review and routing procedures. - Maintained file system of controlled documents per FDA regulations.

- Provided support for nearly 150 desktop and laboratory computers, as well as telecommunications and projection systems - Managed turn over of outdated equipment and implementation of new software - Created and maintained network accounts, email accounts and shared network resources and their permissions - Performed daily backups of entire network and data restoration when necessary - Covered company’s purchasing while the purchasing agent was away

- Escalation support for 250 retail locations nationwide- Managed corporate telecommunications systems- Created and maintained network accounts, email accounts and shared network resources, and their permissions- Performed daily backups of entire network and data restoration when necessary

- Received inbound sales calls, product questions, customer service calls, etc.- Fielded escalated customer service calls for morning crew- Supervised up to 6 other employees- Consistently had top call stats - Trained new and seasonal employees on procedures and software