Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Verified and logged in deadlines for responding to daily inquiries. Created databases and spreadsheets to improve inventory management and reporting accuracy. Managed incoming and outgoing calls for busy Lipton Tea installation department. Provided support for Unilever Food Solutions and Unilever Sales Reps in managing operation work flow. Effectively handled nationwide customer complaints and special requests. Provided prompt, efficient, friendly, and quality service at all times. Maintained a positive working relationship with fellow staff and management.