Jennifer Horne, Cpp Email & Phone Number

• Manage a staff of payroll professionals.• Supervise the weekly and bi-weekly processing of multi-state payroll, including garnishments, benefits, and taxes to 20,000 + employees, consistent with federal and state wage and hour laws.• Monitor and manage the workload of the payroll staff to ensure operational needs are met.• Develop corporate payroll strategy and planning.• Ensure the timely and accurate processing of new hire employees, terminations, promotions, transfers, and performance reviews.• Research and resolve tax discrepencies.• Partner with 3rd party for tax deposit and filing.• Complete state required new hire reporting.• Complete quarter-end and year-end reviews and processing for W-2/tax reconciliations.

Middletown, Pa

• Process bi-weekly payroll for 2000 + employees.• Edit employee timesheets in Ceridian.• Process second and third rate adjustments.• Process bonus and incentive payments.• Receive and process wage attachments and garnishments.• Record local taxes for accounting.• Distribute paychecks and W2s to employees.• Run crystal reports weekly to identify and correct wage issues.• Coordinate payments for contractors with accounts payable.• Complete year end reviews and processing for W2/tax reconciliations.

Harrisburg, Pa

Process, support, and audit multi-state payroll across multiple contacts. • Audit employee timesheets to ensure reporting accuracies.• Edit and approve employee timesheets.• Train new employees on payroll practices and reporting.• Distribute paychecks and W2s to employees.• Research pay related questions and issues for employees..• Regularly audit Managers and employees to prevent flsa violations.• Regularly audit all payroll transactions processed by payroll clerks to ensure accuracy.• Provide coaching and feedback for any payroll errors that were caused by payroll clerks.• Assist in the creation and maintenance of a payroll manual that serves as a training guide for payroll clerks.• Serve on a team that continually evaluates payroll processes and looks for efficiencies.• Mentor employees that are struggling to meet performance standards and provide specific feedback to address the underlying issue(s).

Harrisburg, Pa

• Audit employee timesheets to ensure reporting accuracies.• Edit and approve employee timesheets.• Train new employees on payroll practices and reporting.• Distribute paychecks and W2s to employees.• Research pay related questions and issues for employees.• Track employee absences and tardies.• Create employee attendance discipline documents.• Train new employees on attendance expectations.• Regularly audit Managers and employees to prevent flsa violations.• Manually input payroll coding onto employee timecards

Harrisburg, Pa

• Manage a group of 10 Quality Assurance Specialists.• Interview applicants and hire new employees.• Address disciplinary issues.• Send reminders and tips to Customer Service on a daily basis.• Evaluate performance and determine merit increases and bonuses.• Terminate employees when necessary.• Facilitate a weekly team meeting with 10 Quality Specialists.• Partner with a National Team to ensure consistency with policies and procedures.• Verify and approve employee time reporting, in accordance with FLSA requirements.• Train up to 500 representatives on policy and procedure updates.

Harrisburg, Pa

• Train 20-70 new customer service representatives each quarter.• Monitor 3 customer service calls each for 75 representatives to ensure quality of service provided to customers.• Provide performance feedback to customer service representatives and supervisors. • Provide assistance in customer queries.• Conduct 5 team meetings per month to update representatives and supervisors on new policy and procedures.• Produce monthly progress reports to assist supervisors in identifying service trends.

Harrisburg, Pa

• Provide customer satisfaction through advanced troubleshooting with technical issues, explaining bills and service, applying necessary adjustments, and selling AT&T products and services. • Assist coworkers with company policies and procedures; and assist with follow-up training for new employees.• Effectively communicate with irate customers through consistency and attention to detail, while balancing customer and business needs. • Process credit card payments, perform rate plan analysis, activate suspend customer accounts, and retaining customers who are planning to cancel service. • Volunteer and participate in focus groups to promote better employee morale and to gather employee suggestions.