Jennifer Horne, Cpp Email & Phone Number

• Manage a staff of payroll professionals.
• Supervise the weekly and bi-weekly processing of multi-state payroll, including garnishments, benefits, and taxes to 20,000 + employees, consistent with federal and state wage and hour laws.
• Monitor and manage the workload of the payroll staff to ensure operational needs are met.
• Develop corporate payroll strategy and planning.
• Ensure the timely and accurate processing of new hire employees, terminations, promotions, transfers, and performance reviews.
• Research and resolve tax discrepencies.

Middletown, PA

• Process bi-weekly payroll for 2000 + employees.
• Edit employee timesheets in Ceridian.
• Process second and third rate adjustments.
• Process bonus and incentive payments.
• Receive and process wage attachments and garnishments.
• Record local taxes for accounting.

Harrisburg, PA

• Process, support, and audit multi-state payroll across multiple contacts.
• Audit employee timesheets to ensure reporting accuracies.
• Edit and approve employee timesheets.
• Train new employees on payroll practices and reporting.
• Distribute paychecks and W2s to employees.
• Research pay related questions and issues for employees..

Harrisburg, PA

• Audit employee timesheets to ensure reporting accuracies.
• Edit and approve employee timesheets.
• Train new employees on payroll practices and reporting.
• Distribute paychecks and W2s to employees.
• Research pay related questions and issues for employees.
• Track employee absences and tardies.

Harrisburg, PA

• Manage a group of 10 Quality Assurance Specialists.
• Interview applicants and hire new employees.
• Address disciplinary issues.
• Send reminders and tips to Customer Service on a daily basis.
• Evaluate performance and determine merit increases and bonuses.
• Terminate employees when necessary.

Harrisburg, PA

• Train 20-70 new customer service representatives each quarter.
• Monitor 3 customer service calls each for 75 representatives to ensure quality of service provided to customers.
• Provide performance feedback to customer service representatives and supervisors.
• Provide assistance in customer queries.
• Conduct 5 team meetings per month to update representatives and supervisors on new policy and procedures.
• Produce monthly progress reports to assist supervisors in identifying service trends.

Harrisburg, PA

• Provide customer satisfaction through advanced troubleshooting with technical issues, explaining bills and service, applying necessary adjustments, and selling AT&T products and services.
• Assist coworkers with company policies and procedures; and assist with follow-up training for new employees.
• Effectively communicate with irate customers through consistency and attention to detail, while balancing customer and business needs.
• Process credit card payments, perform rate plan analysis, activate suspend customer accounts, and retaining customers who are planning to cancel service.
• Volunteer and participate in focus groups to promote better employee morale and to gather employee suggestions.