Directed $1.5M boutique brand strategy firm providing cutting-edge marketing solutions to the B2BTech industry. Took full business operations responsibility, managing client escalations and overseeing 6 direct reports. Reported to CEO.Accomplishments:• Spearheaded strategic planning initiatives, resulting in an impressive 40% increase in company revenue through additional scoping with existing clients. • Significantly improved client service delivery by decreasing client escalations from 5 per quarter to just 1 per quarter within the first 6 months of tenure, achieved through ongoing training and coaching. • Transformed client satisfaction levels, elevating them from 70% to 95% by optimizing workflows, refining processes, and ensuring timely delivery of high-quality deliverables.

Managed a $5.5M pediatric dental practice, overseeing operations across Los Angeles and Orange counties. Took full marketing responsibility, cultivating and managing relationships with strategic community partners, and leading a team of 3 direct reports and 50 indirect reports. Reported directly to the CEO.Accomplishments:• Pioneered 2-3 highly successful marketing strategies and campaigns each quarter, consistently surpassing the target of $16,000 in new patient revenue per month. • Cultivated and expanded community partnerships, resulting in an impressive 80% increase in the referral network and exceeding company sales goals. • Successfully recruited, trained, and coached field marketing and digital marketing specialists to lead departmental sales efforts, fostering cross-functional teams that enhanced operational efficiency while elevating the patient experience. • Supervised patient-focused content creation, ensuring the delivery of high-quality posts that improved patient satisfaction by 30% and increased social media followers by 20%.

Directed $3M in mental health and special education programs, providing services across Shanghai. Held full budget, operational, and senior leadership responsibilities, leading strategic planning and community partnerships aligned with company growth goals. Managed a multidisciplinary team of 15 direct reports and 26 indirect reports. Reported directly to the Managing Director and CEO.Accomplishments:• Leveraged outstanding leadership and coaching skills to cultivate strong relationships and develop high-performing teams, resulting in a significant improvement in client service delivery, company culture, and morale. • Organized and executed companywide and community-wide trainings, team-building events, and social gatherings, fostering a collaborative and engaging work environment. • Presented comprehensive reports on key initiatives, departmental budgets, operational issues, and vendor contract renewals during senior leadership meetings, providing valuable insights to support strategic decision-making. • Launched initiatives that led to an impressive annual increase in profit margins by at least 25% year on year, solidifying a track record of ensuring customer satisfaction while driving company growth.

Prominent ambassador of the brand's corporate image, providing coaching and training to employees on Disney curriculum, classroom behavior management, and brand policies. Trained 25 new employees, held 5 annual staff development training events per year, and coached 12 direct reports and 8 indirect reports.Accomplishments:• Demonstrated remarkable leadership in the recruitment process, delivering foundational training and refresher courses to new and existing staff, ensuring a cohesive and well-prepared team.• Orchestrated and led engaging team-building exercises and social events, encouraging a positive and cohesive work environment, fostering strong teamwork, and boosting employee morale.• Established office-wide training initiatives focused on elevating client satisfaction and retention, resulting in increased customer loyalty and long-term relationships. • Acknowledged by management for achieving an outstanding client retention rate of 87%, a testament to the quality of service provided and the rapport built with clients.

Executed client service and clinical supervision for 40 clients across Orange County. Managed and provided ongoing training and coaching to 5 volunteers and interns per year.Accomplishments:• Demonstrated extensive clinical expertise in intakes, group therapy, case management, and outreach, contributing to comprehensive and high-quality client care. • Successfully managed clinical supervision, ensuring efficient task delegation for all interns and volunteers, fostering a supportive and inspiring learning environment. • Proactively assumed the role of a team lead, facilitating weekly departmental clinical case review meetings to encourage collaboration and ensure effective decision-making.