Works with teams comprised of IT and Business to plan and execute the work needed to deliver quality solutions related to project and non-project work.Provides expertise in BCBSKS-standard processes to assist teams in effectively applying these processes to deliver project and non-project work.Facilitates effective team work-management ceremonies: Standups, Backlog Grooming, Sprint Review, Sprint Planning, Sprint Retrospective.For project work, keeps the team-level processes in sync with Project processes to meet project milestones and priorities.Helps teams identify and remove impediments.Coaches new and existing team members (including Product Owners) on BCBSKS standard work management processes including requirements expression, estimation, prioritization/sequencing.As needed, interfaces with all areas needed to complete the team's work.Participates in planning and ensures adherence to best practices and BCBSKS standard methodologies.Introduces techniques for identifying capacity; Coaches the team through capacity discussions.Creates and delivers presentations on various aspects of the team performance to management.

• Supported 6 Agile scrum teams as a coach, facilitator, and servant leader.• Encouraged trusted relationships to enhance team effectiveness.• Removed impediments during product/project tasks and facilitated scrum ceremonies.• Oversaw budget administration and Sprint status reporting.• Managed pipeline prioritization and scrum assignments.• Conducted workforce management for 100+ employees and contractors.

• Implemented agile scrum across the Data Analytics organization as an agile coach, scrum master, and product/program manager.• Assembled IT specialists into scrum teams to achieve product enhancements within shorter timelines and lowered software development costs.• Governed program/product pipeline, road mapping, and prioritization.• Monitored budgeted expenses and satisfactory delivery of projects and product enhancements.• Mentored scrum teams and empowered them to be self-governing.

• Implemented projects designed to add revenue for the company and simplify customer needs.• Redesigned sales, inventory, and activation front-end software to streamline processes and increase customer satisfaction and cost savings.• Mentored new product owners.• Implemented multiple sales/revenue/improved experience programs.

• Retail Product Owner, team lead, and subject matter expert of retail channel business requirements.• Collected data and ideas to support improvements in customer navigation and assistance.• Applied scrum's agile methodology to prioritize and incorporate business changes.• Implemented multiple large sales initiatives to enable retail sales growth year over year.

• Authored a Project Test Design and Strategy document and presided over test projects.• Verified proper loading and mapping of test cases and hosted daily execution calls with project teams.• Composed mid-management reports based on fact-based information and analysis.• Led an internal process improvement team and equipped it with appropriate testing management tools.• Performed feature/new product testing and software validation for one or more systems with minimum guidance.• Developed and delivered Summary Analysis reports concerning risks and issues.• Managed teams of testers and worked extensively with stakeholders to ensure software was tested end-to-end and ensured stability in production.

• Develop Test Cases based on Requirements and Design Documents using HP ALM Business Process Framework• Created data plan using excel• Execute new functionality and regression test cases using HP Quality Center • Primarily perform black-box testing with limited grey box testing.• Opened and retested defects using Change Synergy

• Achieved extensive knowledge of Sprint employee and consumer accounts as well as Sprint products and services.• Met and exceeded sales objectives by assisting store patrons, selling wireless and wireline products to current consumers, and actively soliciting new customers through inside sales and outside events.• Communicate and guide new customers through the purchase and activation process as well as educate them about their new product and/or service.• Assisted customers with troubleshooting handset problems, software programming, account adjustments, and billing, as well as other wireless issues.• Supervised the training of new employees in customer service and system operations.