• Responsibilities encompass the oversight of large-scale smart irrigation controller projects, necessitating close collaboration with the nationally certified installation team and product specialists. This role requires the coordination of timelines with various vendors and property managers while also generating pricing for contractor implementation.• Quarterly duties involve managing specific projects, programs, or a national client portfolio, with a strong emphasis on daily operations and monitoring project progress. Clear communication of organizational goals to the team is essential, ensuring that individual tasks are aligned with overarching objectives.• Delegating tasks and ensuring their timely execution, while also motivating team members to meet their targets and providing support during challenges. A primary focus is placed on coaching and mentoring to enhance team performance and optimize resource allocation.• Accountable for formulating and executing strategic plans that steer the organization toward its goals, overseeing financial resources for smooth operations, and maintaining customer satisfaction through strong relationships.• Supervising staff, developing and managing budgets to improve efficiency and profitability, ensuring compliance with relevant laws and regulations, and fostering positive relationships with stakeholders across all teams.

• Personally, assisted the Financial Market & Icahn Account Team with pre-sales activities to support the development of business opportunities and complex customer solutions to actively contribute to the sales approach for securing business. • Develop and present a Project Plan which incorporates the full project scope, implementation schedule with Time, Communication, and Risk management plans. Identify all stakeholders, team members, and resources for implementation and clearly communicate project expectations and status through the implementation period.

• Act as the single point of contact for the Indirect Partner Sales Managers and Financial Account Team during the implementation cycle and as the Customer’s advocate to drive all operational issues and concerns to resolve. Influence others to ensure a positive outcome for both the customer and XO.

• Research, prepare and deliver operational overview and monthly service reporting to designated customer base and develop service improvement plans with internal organizations where applicable as requested by customers or deemed appropriate based upon operational performance data. Forecasted installable revenue on a weekly basis while driving to exceed monthly plan.

• Analyze ongoing support and account issues and manage the necessary XO groups to a successful resolution of customer requests.

• Strong Cross-functional Team Leadership amongst Service Delivery, Operations and Network Services to ensure superior service to the customer.

• Managed Teams of eight on large intricate projects from point of sale to customer acceptance. 

• Developed project plan and effectively oversee cross functional teams to ensure accuracy and timeliness. 

• Strengthen close relationships with Customers with a focus on mutual trust and satisfaction. 

• Identified and resolved any issues by encouraging cross-departmental communication and teamwork. 

• Provided hands-on functionality training for end users as well as in depth technical training for Administrators. 

• Extensive knowledge of all proprietary software applications as well as all related ‘in network’ tools.

• Direct involvement with the NY Department of Education which included extensive training for various schools throughout the five Boroughs.

• Personally responsible for meeting and exceedingly daily/monthly goals on an individual level and Team level. 

• Accountable for scheduling the minimum forecasted number of orders, revenue per day, per week, and per month. 

• Managed close relationships with Agent Vendors.

• Conducted order review as well as determining scheduled dates and times for installation of services.

• Proven ability to exceed these requirements.