• Remarkable experience working as a supervisor within a call center environment• Thorough knowledge of and proficiency in quality improvement tools and processes• Familiarity with call center management tools, call center monitoring and reporting software• Proficient with database, word processing, spreadsheet, and presentation applications.• Excellent written and verbal communication skills• Amazing ability to analyze and identify customer needs• Immense ability to accurately type 35+ words per minute• Exceptional ability to work independently and with a team

Ability to maintain professionalism while working with customers• Consistently provide top-tier, high-level customer service to our clients/customers• Maintain and update customer records as required to provide quality service• Promptly and courteously respond to customer inquiries and/or refer them effectively to someone who can assist them• Use problem solving skills to identify root causes of service related inquires and provide feedback on how to resolve customer issues• Communicate effectively with other departments within One Exchange and its partners to build positive relationships and resolve service related inquiries within the service level agreements set by the company