Jennifer Chen, Mha Email & Phone Number

Los Angeles, CA, US

Los Angeles, California, United States

Las Vegas Metropolitan Area

- Managing daily operations, staff management, financial and revenue cycle management, process improvement, community education and marketing program for a high-volume outpatient wound care clinic- Creating and implementing community education marketing plan to grow new patient volume, increase usage of advanced modalities, and improve relationship and.

- Managed daily business operations of a primary care practice and staff of nine medical assistants and four providers- Adapted clinic to new telemedicine processes during COVID-19 pandemic, trained providers in telemedicine coding and application usage, and educated patients and staff on protective processes and measures for in-clinic visits- Utilized IBM.

- Managed new bed replacement project for 109 Hill-Rom Centrella beds, coordinating with Engineering, Environmental Services, Hill-Rom teams, nursing staff, and patients until completion of capital project- Facilitate tiered escalation huddles rollout across 28 hospital departments in compliance with organizational goals in communication for Fiscal Year.

San Diego, CA

- Researched special projects in healthcare field of infection prevention under direction of operations and events manager- Prepared informational presentations on sepsis statistics and future educational programs for hospitals and healthcare systems in support of executive director, staff, and Board of Directors- Supported and planned 15 fundraising.

San Diego, CA

- Conducted placement interviews for incoming volunteers in accordance with hospital expectations and behavior standards- Shadowed hospital volunteers in nursing, administration, and rehabilitation services units- Administered volunteer satisfaction surveys, compiled results and action plan to report to supervisors- Communicated with supervisors to update.

- RBT (Registered Behavior Technician) Certification- Utilized Applied Behavioral Analysis (ABA) principles and programming through direct, in-home services to children- 40 hours of classroom training and shadowing in addition to field experience supervised by BCBA- Increased communication, academic, social, and behavioral skills depending on the client's.

- Over one year of experience in customer service as a mailroom clerk- Handled cashier duties with responsibilities for large monetary exchanges daily- Mailed, weighed, and packaged letters and boxes in accordance with USPS standards- Trained in punctuality and organizational abilities with high level of accuracy and attention to detail- Skilled in.

Master Of Health Administration, Health/Health Care Administration/Management

Activities and Societies: Student Health Council, Public Relations ChairRecipient of Dean's Merit Scholarship

Bachelor’S Degree, Psychology

Activities and Societies: Alpha Chi Omega

Bachelor’S Degree, International Studies