Jennifer Chen, Mha Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, California, United States

Las Vegas Metropolitan Area

- Managing daily operations, staff management, financial and revenue cycle management, process improvement, community education and marketing program for a high-volume outpatient wound care clinic- Creating and implementing community education marketing plan to grow new patient volume, increase usage of advanced modalities, and improve relationship and referral process with relevant referring providers in the community- Maintaining collaborative and consultative relationship with hospital partner, ensuring that clinic quality and volume metrics meet annual commitment to hospital system, and creating streamlined process for inpatient wound discharges to follow up at outpatient wound care center, lowering readmission rates and improving quality of care for patients- Increased Wound Mix Adjusted Comprehensive Healing Rate from 81.6% in 2021 to 83.0% in 2022 through clinic usage of advanced wound modalities including skin substitute grafts, hyperbaric oxygen therapy, wound vacs, Total Contact Casting, and sharp debridements- Achieved President’s Circle Award 2022 for outstanding Comprehensive Healing Rate, patient volumes, and net revenue per encounter

- Managed daily business operations of a primary care practice and staff of nine medical assistants and four providers- Adapted clinic to new telemedicine processes during COVID-19 pandemic, trained providers in telemedicine coding and application usage, and educated patients and staff on protective processes and measures for in-clinic visits- Utilized IBM Cognos Decision Support tools to analyze and present daily, weekly, and monthly KPI presentations to improve patient access to care and increase productivity of clinic through process improvement projects- Created action plan to bolster patient experience scores and increased overall Press Ganey clinic recommend scores from 72.7% in July 2019 to 83.9% in April 2020

- Managed new bed replacement project for 109 Hill-Rom Centrella beds, coordinating with Engineering, Environmental Services, Hill-Rom teams, nursing staff, and patients until completion of capital project- Facilitate tiered escalation huddles rollout across 28 hospital departments in compliance with organizational goals in communication for Fiscal Year 2019- Constructed process map and conducted financial analysis to identify a $434,076 loss over 6 months in Fiscal Year 2018 in Emergency Department admission process and identified steps in need of standardization- Created and implemented a PDCA project template to demonstrate PDCA methodology on projects hospital-wide in support of process improvement initiatives and CMS survey preparation- Run monthly analysis on surgical block utilization, first case starts, and turnover time for 6 Operating Rooms and 920 operating hours per month, and prepare surgery dashboard presentation for quarterly meeting

San Diego, Ca

- Researched special projects in healthcare field of infection prevention under direction of operations and events manager- Prepared informational presentations on sepsis statistics and future educational programs for hospitals and healthcare systems in support of executive director, staff, and Board of Directors- Supported and planned 15 fundraising events nationally to raise awareness in communities and improve sepsis education - Built proficiency in use of Salesforce database for contacts, donations, checks, and deposit recording- Coordinated weekly meetings with board and executive team, taking minutes, and providing necessary materials- Compiled, logged, and organized academic research in the field of sepsis and infection prevention in Endnote database- Updated 5 sepsis fact sheets and educational materials with recent statistics to be disseminated to the public and healthcare community

San Diego, Ca

- Conducted placement interviews for incoming volunteers in accordance with hospital expectations and behavior standards- Shadowed hospital volunteers in nursing, administration, and rehabilitation services units- Administered volunteer satisfaction surveys, compiled results and action plan to report to supervisors- Communicated with supervisors to update volunteer schedules and inform 15 hospital departments of changes- Input volunteer placement information daily in hospital database system

- RBT (Registered Behavior Technician) Certification- Utilized Applied Behavioral Analysis (ABA) principles and programming through direct, in-home services to children- 40 hours of classroom training and shadowing in addition to field experience supervised by BCBA- Increased communication, academic, social, and behavioral skills depending on the client's needs

- Over one year of experience in customer service as a mailroom clerk- Handled cashier duties with responsibilities for large monetary exchanges daily- Mailed, weighed, and packaged letters and boxes in accordance with USPS standards- Trained in punctuality and organizational abilities with high level of accuracy and attention to detail- Skilled in analyzing and routing incoming mail materials with overlapping missions and functions

Master Of Health Administration, Health/Health Care Administration/Management

Activities and Societies: Student Health Council, Public Relations ChairRecipient of Dean's Merit Scholarship

Bachelor’S Degree, Psychology

Activities and Societies: Alpha Chi Omega

Bachelor’S Degree, International Studies