Jennifer Westfall Email & Phone Number

Norristown, PA, US

King Of Prussia, Pennsylvania, United States

Ramp up company and residential visibility. increase lead to renter conversion, smooth out external and internal processes.

Norristown, Pennsylvania, United States

Creating supplementary content for some of the largest, best known and most successful tabletop role playing games on the market. Due to exceptional performance in my initial capacity in General Marketing I have had my contract extended to complete work in a variety of other roles, including: Trade show event operations manager, Brand Manager, Editor.

Conshohocken, Pennsylvania

Introduce, Create, launch and upkeep all new Marketing Directives. Update, support and spread new Branding via Print Marketing, SM, and CRM Platforms. Media Manager for all digital and physical marketing assets. Print Marketing (Flyers, banners, posters, handouts, trifolds ect.) designs for multiple agents/officers as well as teams/offices/departments (AI.

Greater Philadelphia Area

Introduce, Create, launch and upkeep a Property Database, a new integrated Whiteboard with live updates, online SOP site, among other new initiatives (Created on demand via Google Sheets/Sites options). Produce and maintain department unit and agent reports, including agent/unit KPI (yardi/Rentcafe). Answer average of 60 incoming client calls per day.

Greater Philadelphia Area

• Developed and improved Training Program including systems and Soft Skill training
• Ongoing training sessions
• Trained all new members
• Monitored and reviewed calls, emails and live chats to ensure accuracy and service standards
• Delivered coaching feedback
• Provided team leaders with regular performance feedback on agents

Greater Philadelphia Area

Answer of in-bound phone calls from customers, provide accurate information in response to inquiries about products and servicesAssist individuals in opening new accounts Process orders and requests from customers Perform customer verification's Handle and resolve customer issues in a professional mannerExplain and help navigate customers on website.

Greater Philadelphia Area

In/out bound calls, customer service, collections, Excel/documentation/organization, Multitasking, goal oriented work place.

Greater Denver Area

Colorado Department of Education, Educator Licensing - Filing, mail sorting, Data-entry, customer service in person and on phones, electronic tracking system creation, Procedure and SOP creation, PowerPoint presentations, highly deadline orientated workload.

Greater Denver Area

Annual 4 day convention held in the first weeks of August, Non-profit organization promoting art and raising money for local Non-profit Animal organizations.

Photo production, retail, up sales, customer service!