Jennifer Westfall Email & Phone Number

Norristown, Pa, Us

King Of Prussia, Pennsylvania, United States

Ramp up company and residential visibility. increase lead to renter conversion, smooth out external and internal processes.

Norristown, Pennsylvania, United States

Creating supplementary content for some of the largest, best known and most successful tabletop role playing games on the market. Due to exceptional performance in my initial capacity in General Marketing I have had my contract extended to complete work in a variety of other roles, including: Trade show event operations manager, Brand Manager, Editor, Copyright manager, and Print Marketing Designer.

Conshohocken, Pennsylvania

Introduce, Create, launch and upkeep all new Marketing Directives. Update, support and spread new Branding via Print Marketing, SM, and CRM Platforms. Media Manager for all digital and physical marketing assets. Print Marketing (Flyers, banners, posters, handouts, trifolds ect.) designs for multiple agents/officers as well as teams/offices/departments (AI, PS, Canva, Acrobat). Stay ahead of the curve with market trends, including 3d Matterport scans/hosting and execution January 2019. Internal… Show more Introduce, Create, launch and upkeep all new Marketing Directives. Update, support and spread new Branding via Print Marketing, SM, and CRM Platforms. Media Manager for all digital and physical marketing assets. Print Marketing (Flyers, banners, posters, handouts, trifolds ect.) designs for multiple agents/officers as well as teams/offices/departments (AI, PS, Canva, Acrobat). Stay ahead of the curve with market trends, including 3d Matterport scans/hosting and execution January 2019. Internal Culture drives all of 2019 to increase company retention and morale, including Intranet initiative (Hubspot). Multiple Website management, updates, edits, back up, testing, publication (Wordpress, Wix). Facebook/Instagram/Google ads creation, management, billing, updates, ROI, KPI reports & following trends. Internal & external company Newsletter drive, creation, management, ROI, KPI reports, editing and execution (Hubspot, Gmail, Outlook, Constant Contact). Video tours, creation, editing, training, posting, management. Multimedia management, design, ordering/execution. Company and office swag, items, and supply ordering, management, site creation, shipping, and follow through. Hiring, onboarding, training, and management of Marketing staff. Show less

Greater Philadelphia Area

Introduce, Create, launch and upkeep a Property Database, a new integrated Whiteboard with live updates, online SOP site, among other new initiatives (Created on demand via Google Sheets/Sites options). Produce and maintain department unit and agent reports, including agent/unit KPI (yardi/Rentcafe). Answer average of 60 incoming client calls per day, input and manage all aspects of scheduling apartment tours with multiple agents with various time and location restraints in multiple counties… Show more Introduce, Create, launch and upkeep a Property Database, a new integrated Whiteboard with live updates, online SOP site, among other new initiatives (Created on demand via Google Sheets/Sites options). Produce and maintain department unit and agent reports, including agent/unit KPI (yardi/Rentcafe). Answer average of 60 incoming client calls per day, input and manage all aspects of scheduling apartment tours with multiple agents with various time and location restraints in multiple counties and 55+ buildings and meet client needs (Google Calendars, Acuity, Yardi). In person tours, sales, upselling. Manage a follow up queue for all 55+ buildings with outbound calls, emails, and SMS services daily. Upkept a <0.5 Vacancy rate. Show less

Greater Philadelphia Area

• Developed and improved Training Program including systems and Soft Skill training• Ongoing training sessions• Trained all new members• Monitored and reviewed calls, emails and live chats to ensure accuracy and service standards• Delivered coaching feedback• Provided team leaders with regular performance feedback on agents• Prepared and analyzed quality reports from various angles • Organized and presented department survey reports on a regular… Show more • Developed and improved Training Program including systems and Soft Skill training• Ongoing training sessions• Trained all new members• Monitored and reviewed calls, emails and live chats to ensure accuracy and service standards• Delivered coaching feedback• Provided team leaders with regular performance feedback on agents• Prepared and analyzed quality reports from various angles • Organized and presented department survey reports on a regular basisSummery-Created, launched and up-kept a new QA program, a new training program, and a new refresher course program, among other new initiatives. Collected and analyzed call-center statistics and metrics/analytics.On-board, train, coach, mentor, ensure policy compliance, and addressed issues with all call center team members. Oversee the hiring, firing and addressing of performance related issues. Additionally worked towards creating learning and development programs and employee engagement. Show less

Greater Philadelphia Area

Answer of in-bound phone calls from customers, provide accurate information in response to inquiries about products and servicesAssist individuals in opening new accounts Process orders and requests from customers Perform customer verification's Handle and resolve customer issues in a professional mannerExplain and help navigate customers on website Administrative duties as directedBasic computer knowledge and skills (including Microsoft Windows and Word, Excel… Show more Answer of in-bound phone calls from customers, provide accurate information in response to inquiries about products and servicesAssist individuals in opening new accounts Process orders and requests from customers Perform customer verification's Handle and resolve customer issues in a professional mannerExplain and help navigate customers on website Administrative duties as directedBasic computer knowledge and skills (including Microsoft Windows and Word, Excel, ect.) Professional demeanor in all written and verbal correspondenceExtremely infectiously positive and engaging attitudeExcellent communication skillsAbility to think in a very fast paced environmentAttention to detail and accuracyExcellent attendance recordAbility to take constructive criticismKnowledge of FedEx and USPS Show less

Greater Philadelphia Area

In/out bound calls, customer service, collections, Excel/documentation/organization, Multitasking, goal oriented work place.

Greater Denver Area

Colorado Department of Education, Educator Licensing - Filing, mail sorting, Data-entry, customer service in person and on phones, electronic tracking system creation, Procedure and SOP creation, PowerPoint presentations, highly deadline orientated workload.

Greater Denver Area

Annual 4 day convention held in the first weeks of August, Non-profit organization promoting art and raising money for local Non-profit Animal organizations.

Photo production, retail, up sales, customer service!