• Coach set-up and execution of a new Agile team with distributed locations and end-to-end model since March 2020• Coach 2 Agile teams in HR IT and 1 HR operation team to adopt Agile practices and continuous improvement efforts since September 2019 • Work with Customer Service and Billing IT department on the improvement ideas captured from 13 Agile teams• Analyzed data collected from Value Stream Mapping exercises for 108 Nationwide Agile teams, and identified potential opportunities for improvements• Led and partnered with Agency, Individual Products & Solutions, Commercial Line Solutions IT areas under Dev & Test Optimization program to optimize project management & software delivery using Agile, Lean and DevOps practices, which captured near $4 million in efficiency between 2017 and 2019 • Led and orchestrated Lean Transformation for Infrastructure & Delivery department, which harvested 18%+ (approx $1.5 million dollars) efficiency savings trfor 2017 and forward • Led and completed 5 waves (6 months per wave) of Lean Application Maintenance Transformation with 5 IT departments across three geographic locations to deploy consistent processes and reduce waste, which resulted in totally over $7 million savings in between 2014 and 2016• Composed and presented diagnostic and design results of transformation to CIOs• Provided coaching to the leaders, associates, and change agents for the mindset changes as well as processes improvement during the transformation• Led and conducted sustainability review on Leader Management System adopted by transformed areas to assess and evaluate maturity level and identify improvement opportunities

• Establish and led 4 Agile teams with overall 70+ staff members and totaled $8+ millions projects to deliver nearly zero-defect, on-time and under-budget IT products and services• Devoted in uplifting Scrum Master discipline and capabiity by creating and facilitating 20+ training sessions in 3 different geographic locations nationwide• Led and promoted Agile knowledge and awareness by facilitating the “Learning Agile Through Games” sessions for more than 10 Business Service Areas and 1 CIO office

Managed and led a team of 11 staff members to support 23 Business Service Units within Nationwide Enterprise for requests or project initiatives involving Network Connectivity, Personal Productivity and Collaboration Solution, Contact Center Technologies, and Application Hosting for mainframe and web/distributed platforms

Managed and led a team of 10 staff members and owned stewardship over eB2B systems that consists of 3000+ data feed programs on mainframe, J2EE, and distributed platforms in multiple programming languages, such as COBOL, Java, Unix,and SQR

Led Channel Development team of 8 members and 10 extended team members between Columbus and Austin to deliver efforts for Web and Voice Response Unit in DCdirect Program which serve the Retirement Solution sector

Designed, developed and implemented Cellsite server processes using C++ and CORBA

Configured Y2K test database (time machine) and coordinated with 5 business and 11 database teams to complete testing process. Developed CGI programs and coordinated and executed feature delivery for production, which includes handling transmittal, firewall testing and installation