Jennifer Lambert

Jennifer Lambert Email and Phone Number

Manager Centralized Services Operations and Support @ Canadian Tire Bank
Welland, ON, CA
Jennifer Lambert's Location
Welland, Ontario, Canada, Canada
Jennifer Lambert's Contact Details

Jennifer Lambert work email

Jennifer Lambert personal email

About Jennifer Lambert

Throughout my career, I have been deeply involved in the implementation of IT initiatives, monitoring progress, and successfully achieving deliverables. My ability to work closely with stakeholders ensures that all initiatives align with organizational goals.In addition to my initiative management skills, I possess a solid background in people resource management. I have effectively managed teams of business analysts and validators, ensuring ongoing work quality, adherence to standards and successful delivery of results. By leveraging my leadership abilities, I foster an environment of collaboration and innovation, where each team member can thrive and contribute their best.One of my key strengths lies in collaborating with cross-functional teams to resolve business problems, implement process improvements, and deploy technology solutions. Through close partnerships with internal business units and external partners, I have successfully implemented transformative changes that improve operational efficiency and drive positive outcomes. My analytical mindset and problem-solving skills enable me to identify areas for improvement and develop strategies that align with organizational objectives.Moreover, I pride myself on building strong relationships with stakeholders. By actively listening to their needs and concerns, I ensure that technology solutions are tailored to their requirements. Through effective communication and collaboration, I foster a culture of trust and cooperation that facilitates successful project delivery.

Jennifer Lambert's Current Company Details
Canadian Tire Bank

Canadian Tire Bank

View
Manager Centralized Services Operations and Support
Welland, ON, CA
Website:
myctfs.com
Employees:
88
Jennifer Lambert Work Experience Details
  • Canadian Tire Bank
    Manager Centralized Services Operations And Support
    Canadian Tire Bank
    Welland, On, Ca
  • Canadian Tire Bank
    Manager Centralized Services Operations & Support
    Canadian Tire Bank Apr 2021 - Present
    • Proactively identify solutions which provide value added functionality to meet the ever-changing business needs • Identify, solution and support the implementation of opportunities to improve productivity and cost effectiveness of the contact center • Drive future-state contact center architecture with a focus on customer self-serve and emerging customer interaction technologies • Serve as liaison between IT and the Contact Center on projects • Ensure high quality first level support is provided to contact center representatives for day-to-day technical issues • Manage budget, project timelines and deliverable schedules • Lead and mentor technical analysts to ensure excellence and continual professional development
  • Canadian Tire Bank
    Senior Business Analyst
    Canadian Tire Bank Apr 2017 - Apr 2021
    • Served as primary liaison on Tier A projects overseeing client, business, and vendor goals with a focus on meeting quality standards and deadlines• Identified future opportunities to improve workflow and customer experience• Provided leadership to team members through encouragement and by sharing opportunities for growth
  • Canadian Tire Bank
    Business Analyst
    Canadian Tire Bank Oct 2011 - Apr 2017
    • Served as primary liaison between client and multiple internal groups to clarify goals and meet quality standards and deadlines.• Provided cross-functional support and recommended project process improvements.• Developed understanding of customer workflows to deliver precise recommendations for challenging problems.• Assisted IT and information system planning, execution, and management to improve operational effectiveness.
  • Canadian Tire Financial Services
    Schedule & Software Specialist
    Canadian Tire Financial Services Sep 2009 - Oct 2011
    * Identified and recommended process improvements having quantifiable operational or financial benefits* Provided support, transferred knowledge and demonstrated adaptability when dealing with co-workers and clients* A leader in testing new software functionality* Ensured that ongoing communication existed with technical partners to help promote optimal use of workforce planning system
  • Canadian Tire Financial Services
    Operational Business Analyst
    Canadian Tire Financial Services Oct 2002 - Sep 2009
    * Provided daily, monthly and yearly forecasts for various call centre clients based on historical trend and upcoming marketing initiatives.* Consulted with clients to build yearly budgets and updating them quarterly.* Accurately completed data research and analysis while demonstrating computer proficiency. * Developed processes and strategies to ensure operational efficiencies for clients. * Uncovered client needs and recommending opportunities for improvement.* Presented Monthly Business Operations reports to clients, including management.* Built relationships with coworkers, clients, and strategic partners

Jennifer Lambert Skills

Forecasting Analytics Call Center Business Analysis Business Requirements Call Centers Training Microsoft Office Microsoft Excel Visio Workforce Management Problem Solving French Crystal Reports Desktop Publishing Pl/sql Egain Iex Total View Access Nice Call Recording Cisco Voip Business Process Improvement Vendor Management Process Improvement Customer Service

Jennifer Lambert Education Details

Frequently Asked Questions about Jennifer Lambert

What company does Jennifer Lambert work for?

Jennifer Lambert works for Canadian Tire Bank

What is Jennifer Lambert's role at the current company?

Jennifer Lambert's current role is Manager Centralized Services Operations and Support.

What is Jennifer Lambert's email address?

Jennifer Lambert's email address is je****@****ive.com

What schools did Jennifer Lambert attend?

Jennifer Lambert attended Niagara College, Brock University.

What are some of Jennifer Lambert's interests?

Jennifer Lambert has interest in Outdoors, Family, Reading.

What skills is Jennifer Lambert known for?

Jennifer Lambert has skills like Forecasting, Analytics, Call Center, Business Analysis, Business Requirements, Call Centers, Training, Microsoft Office, Microsoft Excel, Visio, Workforce Management, Problem Solving.

Who are Jennifer Lambert's colleagues?

Jennifer Lambert's colleagues are Carrie Mcewen, Cherri A. Lock, Ato T, Joe S., Dan Grant-Hose, Kilozo Kabika, Bhagyesh Dave.

Not the Jennifer Lambert you were looking for?

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.