As the Director of Customer Success at Renaissance Learning, I lead a team of customer success managers who support and retain K-12 educators using our innovative learning solutions. With over 20 years of experience in education and technology, I have a passion for empowering teachers and students to achieve their academic goals.My core competencies include customer success, business growth, manufacturing process improvement, and educational leadership. I have a master's degree in educational leadership and administration from Dallas Baptist University, and multiple certifications in teaching and special education. I have also leveraged my administration background to help streamline and optimize our customer success processes and workflows, resulting in increased customer satisfaction and retention rates.