Jennifer Lance Email & Phone Number

Pittsburgh, Pa, Us

Pittsburgh, Pennsylvania, United States

Led daily operations to drive growth and profitability by managing staff training, developing marketing initiatives, and crafting sales strategies. Proactively identified and resolved technical issues with POS systems and other equipment, effectively lowering operational costs by avoiding hardware replacements. Built strong troubleshooting skills to ensure minimal downtime and seamless operations for both equipment and software. Delivered outstanding customer support by addressing technical and service-related issues promptly, ensuring a positive experience and high customer satisfaction.

Nyc, Ny

Led a team of 15 with a strong focus on customer service excellence and effective problem-solving, ensuring smooth and efficient daily operations. Oversaw and managed the technical functions of the POS system, quickly addressing and resolving system errors to maintain uninterrupted functionality. Enhanced team productivity through continuous training and support, leveraging technology to optimize workflows and streamline processes

Worked a brand ambassador for the LEGO brand, and Verizon brand. During these activation I assisted in brand awareness, identify daily business trend, and produced daily recaps