Ecrion Software was purchased by MHC Software in 2020

Provide four trainings offered to customers.Create and maintain all training collateral for the trainingsWork on streamlining internal processesReview data to assist the company in updating and maintaining internal dataMaintain and run all customer activity sheetsScript, record and produce all tutorial and product overview videos

Maintain the support queueAnswer, prioritize, confirm resolution of all support ticketScript, record and produce all tutorial and product overview videos.

The same responsibilities as a temporary employee as well as the following:Issue refunds, credits, or change due to customers.Assist customers by providing information and resolving their complaints.Supervise others and provide on-the-job training during our rush period at the start of each semester.Use our computer system to check if customer's textbooks are being bought back, issue receipts and hand out cash.Answer customer's questions about textbooks, merchandise or the… Show more The same responsibilities as a temporary employee as well as the following:Issue refunds, credits, or change due to customers.Assist customers by providing information and resolving their complaints.Supervise others and provide on-the-job training during our rush period at the start of each semester.Use our computer system to check if customer's textbooks are being bought back, issue receipts and hand out cash.Answer customer's questions about textbooks, merchandise or the campus.Handle issuing rentals to customers and the return of the rentals. Show less