I am assisting Case Managers who have participants that are considered high utilizers of the Emergency Department and we working together to decrease their Emergency Room visits. I follow up with participates who are on the Mercy Care Gaps of Care list to complete their annual preventative care by setting them up with our Primary Care Physician (PCP), or making their appointments with their outside PCP. I contact participants who missed their appointments with Gateway’s clinic PCP and rescheduling them. I also follow up with participants who went to the Emergency Department, set up appointments with our PCP if needed, and coordinate with the assigned Case Manager. Since February 2018, I have also been the on-site Trainer for my campus and have been assisting our Training Department with new hiring training. I review Special assistance, DUG, Health Risk Assessment, Court Order Treatment, Mental Health Court, and other aspects of a Case Management. I also do an overview of our NextGen system, and how to apply the documentation correctly.

I work with a blended caseload of Non-Titled 19 (NT19) and T19 connective level of care individuals providing services based on their own Individual Recovery Service Plan. Demonstrates strength’s based approach in interacting with people receiving services by fostering skills in self-management that draws on the individual’s personal strengths and natural supports. Empowers participants to be the leader of his/her treatment and roadmap to recovery in partnership with the professional and peer mental health providers of care. Staff any concerns with the Nurse, prescriber (BHMP), and the lead supervisor, as needed. Serve as the point of contact for individuals who are inpatient, ASH, and jail discharge planning. Refer individuals to higher level of care as needed. Trouble-shoot any medication barriers, complete documentation is a timely manner, and complete closures as needed. Orchestrating staffings with Residential programs and/or guardians, home visits, maintaining medical records on NextGen, referrals, and work adjustment programs with the Rehabilitation Specialist.

I worked with my supportive level of care clinical team to engage, educate, communicate, employ, and coordinate care with consumers monthly, their family, behavioral health, medical and dental providers, hospitals, jail, community resources, and others in ensuring that all services prescribed in the individualized service plan (ISP) are implemented. I maintain my caseloads charts to ensure their documentation is updated in a timely manner, conduct home visit every 90 days, and attend monthly staffings for individuals on my caseload whom reside at residential placements. Participate in COT (Court Order Treatment) hearings and complete required court documents in a timely manner. Participate in SMI Court for individuals who have legal issues, and coordinate with Assigned Probation Officers as needed. Complete residential and counseling referrals per client requests. Coordinate with clinical team and Clinical Coordinator regarding individual cases whom may need to be referred to a higher level of care (ACT) or a lower level of care (connective). Complete transfer packets to another clinic within Partners In Recovery or another Provider Network.

I work in community independent living skills program. I work 1:1 with a client assisting them with improving their personal hygiene skills, household cleaning skills, financial skills, and social interaction skills. I encouraged self-administration of prescribed psychiatric and medical medications, and provided education on medications. I work with client’s case managers and/ or guardians, teammates, and their financial payees

I supervised a team of 11 Clinician Aides at a minimum of 90 days substance abuse program, with the maximum capacity of 50 women. We also had the ability to have their child, under the age of 5, on site. I assisted the counselors with initial intakes, team building with the clinician aides, and communications with the consumers. I ran a weekly group for the consumers, stored consumer items in a security storage unit, completed intakes of consumers items, elopement, Incident Reports for Magellan, administering UAs, monitor self-administration of medication, transcribing new medication onto the computer system and into the medication books, training new staff, completing time sheets and making any needed corrections in EzLabor, working in the nursery and kitchen, completing dorm checks, ground checks, hourly checks on the consumers, carrying out roll calls on the consumers if needed, and assisted with crisis situations. I also ran a weekly staff meeting, reviewed vehicle inspections and fire drills completed by the clinician aides, and completing their monthly four hours of supervision.

TRBH and NAFI merged to create Lifewell.I work in a residential apartment setting, called Flexcare 24 hour plus. I coordinate appointments for clients, complete monthly summaries on their progress, and complete progress notes in ClaimTrak. I assist with supervising a team of 11 people, facilitate staff meetings, intakes for new clients, assist with common computer issues, complete monthly chart audits, current super user for my site, run monthly Data Validation for the staff, and send out their weekly Productivity reports. I work with client’s case managers and/ or guardians, and their financial payees. I have completed manual billing, discharge paperwork, update any needed site paperwork (van log, maintenance log, On-Call book), and had a handful of training on I-pay timesheets.

I work in a residential apartment setting, called Flexcare 24 hour plus. I coordinate appointments for clients, complete monthly summaries on their progress, and complete progress notes in ClaimTrak. I assist with supervising a team of 11 people, facilitate staff meetings, intakes for new clients, assist with common computer issues, complete monthly chart audits, current super user for my site, run monthly Data Validation for the staff, and send out their weekly Productivity reports. I work with client’s case managers and/ or guardians, and their financial payees. I have completed manual billing, discharge paperwork, update any needed site paperwork (van log, maintenance log, On-Call book), and had a handful of training on I-pay timesheets.

I worked in a community placement home setting for male adults. I coordinate their doctor’s appointments, Value Options/Magellan appointments, and helped them improve their daily living skills. I took them grocery shopping, assisted with picking up their medications, updated consumer’s charts, set up 90 day staffings and emergency staffings, and assist them with daily chores and money management. I work with their case managers and/or guardians, and their financial payees. I complete monthly summaries on their progress, completed daily progress notes in ClaimTrak, audit Charts, monthly medication inspections, and distribute medications. I completed quarterly medication inspections with the company's Nurse. I was the Super User for my site which includes training other staff on how to use ClaimTrak. I was also the Safe Custodian, and handled the site's petty cash. Started a weekly project for Community Activities for the company, that were either free or only cost up to $20 for clients to utilize.