Jennifer Lefevre Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

Led the commercial excellence and customer relations portfolios for ENMAX Power. Developed and implemented multifaceted negotiation strategies to enhance business relationships with internal and external partners.🔹Developed and implemented a five-year roadmap for enhancing customer experience at ENMAX Power, resulting in the delivery of self-service technologies and customer insights that improved overall customer satisfaction.🔹Increased customer engagement metrics by executing strategic improvements in KPIs and performance measurement, including redesigning the website and launching new customer communication channels.🔹Championed and achieved a consistent message communicated across all platforms by spearheading the alignment of ENMAX Power's customer experience strategy with organizational objectives.🔹Directed a team of Customer Experience Specialists in managing ENMAX Power's project portfolio, enhancing stakeholder engagement and proactive customer communications during regulatory applications.🔹Oversaw the strategic assessment and execution of complex commercial agreements across various sectors, driving operational efficiency and ensuring alignment with customer experience objectives.

Calgary, Alberta, Canada

Examined key lines of business from the $100M annual competitive energy portfolio to determine strategic fit in the core utility model and recommended transition, which enabled ENMAX to respond to market changes.🔹Increased stakeholder satisfaction ratings by establishing proactive communication strategies with key stakeholders and customers to manage ENMAX's brand during integration.🔹Reviewed and optimized agreements to ensure seamless business continuity and uphold customer commitments, reducing service disruptions and boosting overall customer trust.🔹Improved operational flow and minimized impact on customer service by monitoring and measuring progress on non-core work transitions to manage the transfer of people, contracts, and activities between corporate entities.🔹Served as Manager, Grid Innovation over 11 months to develop and deliver an innovation-focused portfolio to test and inform new lines of business and adapt technologies into the existing electrical system.

Calgary, Canada Area

• Engaged to create a joint executive-level governance framework over the $80M business relationship ENMAX has with a single key customer.• Develop key performance indicators and governance program to evaluate and monitor our relationship which generates $80M per year in revenue. • Negotiate key commercial agreements for new business lines. Working closely with key customer to reach definitive agreement for commercial terms on a joint offering with a financial model demonstrating $18M in annual revenue.

Calgary, Alberta, Canada

Delivering the program for maintenance for the City of Calgary light rail system electrical assets.- Asset reliability program including equipment strategies, preventative maintenance and condition monitoring- Develop and monitor program KPIs to identify and execute continuous improvement opportunities- Ensure quality root cause failure analyses identify systemic issues and develop business cases to ensure appropriate capital projects are executed to reduce risk to acceptable levels- Execution of sustaining capital and operating projects to improve asset reliability and safety

Calgary, Canada Area

Managing distributed generation facilities for ENMAX Generation Operations individual combined heat and power and district energy facilities. Ensuring operationalization of new assets into the portfolio of assets. - maintenance management- operational oversight- hazard identification, risk assessment and risk mitigation- ensuring alignment of asset strategy to commercial drivers

Calgary, Alberta, Canada

Defining and implementing processes for the day-to-day delivery of telecommunications installations on EMMAX's assets.

Calgary, Canada Area

• Providing governance that enable business alignment, oversight and continual improvement; • Create a culture of safety and risk based decision making and prioritization; • Ensuring compliance with regulations, industry and organizational best practices; • Improving efficiency and effectiveness of new and existing programs and practices;• Developing and support organizational and process safety initiatives; and • Optimizing asset performance

Airdrie, Alberta

Managed the asset reliability team of 15-20 skilled individuals on the Southern Alberta NGTL and BC Foothills pipeline systems to identify, develop and execute 20-30 projects annually to address reliability issues impacting the business' ability to meet our customers' needs. Developed a regional risk registry with quantitative assessment of key issues related to the 540 facilities and thousands of km of pipeline in the region including the identification of linkage to corporate programs. Developed a long range reliability plan based on commercial drivers and asset condition to address key risks and prioritize spend.

Calgary, Canada Area

Managed a talented team of professionals devoted to holistic asset performance assessment of TransCanada's $58B in major infrastructure assets with a cradle to grave approach. Reliability modelling let us predict what configuration of equipment, people and tools which would allow us to meet the reliability needs of a project at the bid stage. Working closely with project management, we linked that information to the actual construction of the project and support the operations turnover of the asset to ensure full understanding of the commercial implications. Finally, we benchmarked TransCanada's assets on a monthly basis to ensure actual performance is aligned to expected performance and dive into detailed analysis when needed to identify true opportunities.The program was my baby - I built it, staffed it and lived it every day.

Prepared strategy and operational direction for the Operations and Engineering group; Optimizing our $58B asset base throughout the organization by collaborating with key contributors and building asset management plans; Defining asset management practices for the organization

Master'S Of Business Administration, Strategic Management

Bsc In Civil Engineering

Activities and Societies: VP Academic, Engineering Students' Society

Successfully Completed The Absa Certificate Of Competency Exam, Power Engineering, 4Th Class