Jennifer Legates Email & Phone Number

Washington, DC, US

Washington D.C. Metro Area

• Oversight of historical site’s new visitor operations with $270,000 budget and 6 employees. 2016 – Present
• Created first business plan to improve revenue generation and efficiency recommending change to facility name, operational hours, admission pricing and new targeted marketing
• Established park’s first mission statement, strategic goals and initial interpretation plan
• Research and create feasibility study to transition event rental operations from another Park division
• Worked with IT establishing tour scheduling system and POS operations, cash management procedures
• Established first gift shop merchandise plan, process daily receipts, work orders and supply orders while monitoring operating/earned income budgets

Chattanooga, Tennessee Area

• Administrator of 317 acre facility with $600,000 budget and 15 employees. 2014 – 2015
• Created balanced budget to address $100,000 deficit implementing personnel cuts and resource realignment
• Boosted earned income 15% expanding public programming and benefits halting a 40% decline in membership
• Developed first corporate sponsorship and donor re-engagement to address loss of majority of donors
• Streamlined personnel structure, mentored senior staff and initiated new staff professional development
• Collaborated with board leadership to merge two nonprofit boards through joint meetings and establishment of unified board with improved fundraising capacity utilizing new strategic selection process to fill 11 vacancies

Gettysburg, PA

Responsible for "visitor experience" of new museum opened July 1, 2013, beginning of Gettysburg 150th Anniversary celebration. Developed Visitor Services staffing plan, hired, trained and supervised seasonal & year round visitor services staff. Created policies/procedures and responsible for daily oversight of cash management, visitor/group traffic flow.

Teaching American Women's History course Fall 2010. Serve also on steering committe for Museum Studies minor jointly coordinated between Historic St. Mary's City and St. Mary's College of MD. Serve as faculty sponsor for SMCM interns at Historic St. Mary's City.

Oversee daily operations and personnel in educational programming, marketing, retail/visitor services, finance/budget and maintenance for museum of living history and archaeology established on the site of Maryland's first capital.

Atlanta areaDevelop stratefic planning with Executive Director, liason with Smithsonian Affiliate program, aid with fundraising projects, foster partnerships with community organizations, assisted with development of overall museum budget, develop curriculum and educational programs

Atlanta areaEstablished Education department for new $6 million Smithsonian affiliate museum. Created & oversaw all educational programming and tour staff, established volunteer program, planned creation of new $1million Education Center opened September 2008

• Volunteer Coordinator/Assistant Director Education B&O RAILROAD MUSEUM, BALTIMORE
• Supervised 250 volunteers in education, visitor services and rail operations serving 100,000 visitors annuallyEducation Specialist PAMPLIN HISTORICAL PARK PETERSBURG, VA
• Developed educational programs and living history interpretation for new museum with 50,000 visitors annuallyLiving History Interpretative Intern & Volunteer HARPERS FERRY NATIONAL HISTORICAL PARK, HARPERS FERRY,WV
• Researched and conducted living history exhibit and tour interpretation based on NPS Interpretive Standards Museum Store Manager/Museum Aide DELAWARE STATE MUSEUMS, DOVER, DELAWARE
• Managed operations of six museum stores and conducted school and public tours

Graduate Certificate, Nonprofit Management

Mls, Museum Studies Focus Museum Education

Masters Thesis project- Developed outreach kit & lesson plans for teachers based upon exhibit Growing Up in the 1860s. Was responsible for.

Ba, History