Manage onboarding of channel representativesCollaborate closely with commercial teams and channel partners, ensuring all necessary details are collected for due diligenceConduct thorough due diligence on all authorized channel partners to ensure complianceOversee comprehensive screenings during the onboarding of new partners and periodic reviews of existing partnersEnsure that the application & onboarding process fully complies with group directives for the justification… Show more Manage onboarding of channel representativesCollaborate closely with commercial teams and channel partners, ensuring all necessary details are collected for due diligenceConduct thorough due diligence on all authorized channel partners to ensure complianceOversee comprehensive screenings during the onboarding of new partners and periodic reviews of existing partnersEnsure that the application & onboarding process fully complies with group directives for the justification, assessment, screening, and approval of channel partner candidates, in strict adherence to local and national laws Show less

Negotiated favorable terms for both buyers and sellers, ensuring win-win outcomes and repeat business.Developed and implemented strategic marketing campaigns, including staging, professional photography, and online listingsConducted comprehensive market analysis to determine competitive pricing for client propertiesProvided expert guidance to clients throughout the buying and selling process, from property search to closing.Coordinated and managed all aspects of property… Show more Negotiated favorable terms for both buyers and sellers, ensuring win-win outcomes and repeat business.Developed and implemented strategic marketing campaigns, including staging, professional photography, and online listingsConducted comprehensive market analysis to determine competitive pricing for client propertiesProvided expert guidance to clients throughout the buying and selling process, from property search to closing.Coordinated and managed all aspects of property listings, showings, and open houses, improving property visibility and attracting qualified buyers.Utilized MLS, CRM software, and social media platforms to market properties and generate leads. Show less

Managed portfolio of strategic accounts valued at $2m total annual revenueStrategized with hotel partners to create and execute business plans to drive revenueResponsible for contributing over $400k annually to regional sales goalsNegotiated new contracts and managed contract renewalsSold and supported a portfolio of 50+ SaaS-based products and services, digital marketing, and online mediaProactively identified business opportunities to drive pipeline growthActed as Area… Show more Managed portfolio of strategic accounts valued at $2m total annual revenueStrategized with hotel partners to create and execute business plans to drive revenueResponsible for contributing over $400k annually to regional sales goalsNegotiated new contracts and managed contract renewalsSold and supported a portfolio of 50+ SaaS-based products and services, digital marketing, and online mediaProactively identified business opportunities to drive pipeline growthActed as Area Director for a total of 6 months, coached team on sales techniques and managed strategic relationships with top regional accounts Show less

Initiated and cultivated relationships with prospective clients in addition to managing day-to-day relationships with portfolio of existing school and district customers.Prioritized, tracked, and followed through on client requests and issues to resolution.Monitored program usage and provided recommendations and feedback to customers regarding optimizing their Saywire experience.Executed program demonstrations and contract negotiations for new and prospective customers.

Defined and analyzed internal and external customer requirements to ensure products and enhancements would meet current and future needs.Managed definition and design phases of multiple software development projects as well as prioritization of product features and enhancements throughout the testing and implementation process.Produced product and enhancement definition, requirement, and design documentation for both internal and external customers.Collaborated on test… Show more Defined and analyzed internal and external customer requirements to ensure products and enhancements would meet current and future needs.Managed definition and design phases of multiple software development projects as well as prioritization of product features and enhancements throughout the testing and implementation process.Produced product and enhancement definition, requirement, and design documentation for both internal and external customers.Collaborated on test case design and execution with Quality Assurance team. Show less

Managed portfolio of top hotel clients and maintained relationships up to executive level, ensuring maximum performance via electronic channels.Consulted strategic partner on revenue-positive strategies that resulted in an annual increase of over $2m in incremental revenue, 100% year over year.Supervised team of Client Care Managers and Help Desk Agents.Managed overall online strategy as well as relationships with Internet partners in order to ensure prime revenue… Show more Managed portfolio of top hotel clients and maintained relationships up to executive level, ensuring maximum performance via electronic channels.Consulted strategic partner on revenue-positive strategies that resulted in an annual increase of over $2m in incremental revenue, 100% year over year.Supervised team of Client Care Managers and Help Desk Agents.Managed overall online strategy as well as relationships with Internet partners in order to ensure prime revenue performance and expertise in areas of new technologies. Show less

Managed Electronic Distribution database workflow for hotel customers as well as daily communication with those customers.Lowered the turn-around time for hotel database updates by 2 weeks through implementing a new process for prioritizing and delegating large rate-loading projects.Reduced the amount of incoming paperwork by training the client on how to utilize their Central Reservations software more effectively.

Monitored the performance of and coached 20 reservation sales agents.Implemented a more effective sales script, which effectively doubled the average monthly sales conversion over a 6-month time period.Created and implemented the process that enabled the loading of hotel rooming lists in the call center.

Performed new property builds and updated hotel availability and rate plan maintenance in the Central Reservations and Global Distribution systems.Trained database agents in processing rejected airline reservations.Audited and restructured the way in which the volume of rejected GDS reservations was tracked and reported.