Working in a task force environment to address short term management vacancies within Marriott hotels, sharing technical and business acumen, best practices, encouraging associate training, and serving as subject-matter experts for continent and brand initiatives. I was been deployed to assist at hotels in five different roles, representing nine different brands in seven cities, and am fluently bilingual (written and oral) in French and English I have also successfully aided multiple properties with converting to Marriott systems.As Event Manager:Delta WinnipegCourtyard Calgary Airport / Residence Inn Calgary Airport / Fairfield Inn & Suites Calgary DowntownJW Parq Vancouver / Autograph the DOUGLASDelta WinnipegCourtyard Calgary Airport / Residence Inn CalgaryThe Westin Bear Mountain Golf Resort & SpaDelta Ottawa City Centre As Director of Event Management:Delta Ottawa City CentreAs Sales Manager:Le Centre Sheraton MontrealDelta QuébecThe Westin Bear Mountain Golf Resort and SpaAs CI/TY conversion support:Delta SaguenayLe Centre Sheraton MontrealWestin Bayshore VancouverThe Metropolitan Vancouver As Project Management, the Americas:Chip and PIN deployment support to 4,000 American hotels

In addition to my role as an Event Manager, took on the challenge of being CI/TY property administrator responsible for accurate revenue projections, optimal utilization of available meeting space and bedrooms, training and supporting the sales and catering team in all aspects of their professional development.

• Responsible for obtaining detailed information from clients, including bedroom requirements, function room set-ups, a/v requirements, menu and entertainment requests and communicating the details in a timely manner to all departments• Building and maintaining strong business and social relationships within the industry and participating in activities related to public relations in order to further increase sales for the property• Preparing creative menus considering food cost, labour cost and seasonality• Effectively maximizing revenues through upselling, anticipating client needs and ensuring their expectations are exceeded• Successful execution of events, from coffee for 6 people to full catering for 80,000• Coordinated visits from heads of state, including the Prime Minister of Canada on seven separate occasionsNot a typo. I said 80,000 and I meant it

Responsible for the daily operations of the Housekeeping department of a 309 room hotel, supported and led a team of 40 unionized associates, while increasing productivity and guest satisfaction index scores. A highlight was preparing our hotel to welcome Her Majesty, Queen Elizabeth II.