As a Scrum Master, I work under the CTS Portfolio Delivery Governance & the Agile COE (Centre of Excellence) for TDBFG. I currently support the Retail Branch Technology Platforms in London, Ontario - working with an extremely committed team to deliver solutions to the Retail Applications following the DAD (Disciplined Agile Delivery) approach. This method of Technology transformation will prioritize speed and agility to modernize and standardize Technology infrastructure… Show more As a Scrum Master, I work under the CTS Portfolio Delivery Governance & the Agile COE (Centre of Excellence) for TDBFG. I currently support the Retail Branch Technology Platforms in London, Ontario - working with an extremely committed team to deliver solutions to the Retail Applications following the DAD (Disciplined Agile Delivery) approach. This method of Technology transformation will prioritize speed and agility to modernize and standardize Technology infrastructure across the bank. Show less

As the Foreign Exchange Business Development Manager for TD Securities, I manage and support foreign exchange products and services offered to the TD CanadaTrust Retail Branch network. These include Money Market and Fixed Income products, precious metals, International foreign exchange Wire Payments and specialized Direct Trade services offered to Business Banking customers. I support the retail branches in South Western Ontario region, through coaching and educating to recognize… Show more As the Foreign Exchange Business Development Manager for TD Securities, I manage and support foreign exchange products and services offered to the TD CanadaTrust Retail Branch network. These include Money Market and Fixed Income products, precious metals, International foreign exchange Wire Payments and specialized Direct Trade services offered to Business Banking customers. I support the retail branches in South Western Ontario region, through coaching and educating to recognize potential benefits for customers who have foreign exchange needs. Show less

Senior BA leading and involved in Canadian Retail Banking strategies including Customer in branch experience, electronic authentication methods and overall employee application utilization.Previous roles within Retail Solutions included relationship management with technical and product partners within TD, vendor relationship management and overall support for all TD Branches across Canada.Experience in this role include implementing several customer and employee focused enhancements… Show more Senior BA leading and involved in Canadian Retail Banking strategies including Customer in branch experience, electronic authentication methods and overall employee application utilization.Previous roles within Retail Solutions included relationship management with technical and product partners within TD, vendor relationship management and overall support for all TD Branches across Canada.Experience in this role include implementing several customer and employee focused enhancements into the Retail Branch Network, utilizing Project Management leadership skills. Show less

Manage the Customer Service Representative teams at several branches in Western Ontario. Accountable to support entire Retail Branch team to provide best in class service, recognize and recommend banking solutions for customers, foster solid team environment, lead and achieve personal development with employees.

Skills include understanding customers' banking needs and providing appropriate financial solutions. This role contributes to the growth of the Retail business by developing and deepening new and existing customer relationships. Responsibilities include meeting and exceeding individual and team business goals.

As Regional Trainer for the Retail Branch network, I managed and supported training of the teller application during the TD and Canada Trust merger. Travelling through Atlantic Canada Jan to March 2001, and Southwestern Ontario Region through to September 2001. Responsibilities included managing online and hands on training support for Retail Branch employees, facilitation of various training courses, as well as on site support in Retail Branches delivering a successful integration.